Beyond the Dashboard: How Robust CS & KAM Ops Elevate Customer Health
Episode 45 1:18 January 1, 2024
Beyond the Dashboard: How Robust CS & KAM Ops Elevate Customer Health

In this Episode

The development and importance of systems, particularly in CS Ops, is emerging strongly. A robust system of record allows easy access and self-service for anyone in the organization to view customer health, fostering a shared understanding across the company.


Prithwi Dasgupta:
So over your journey now what is the significant change you think you know you’d want to highlight which has an impact you have seen this materially change in the Cs world is that anything which stands out
E. Jay Hussein:
the investment in CS Ops because we want to track metrics we want to report how well we’re doing we want our customers Health we want to report renewals, risks and issues, logs. so for me having a good system of record is where we’re going to be logging tagging storing everything it gives people the self-service access anyone from CEO down can look at your single source of Truth and get a view on the customer what is their health today and not just in customer success language what does it actually mean so systems and the development and need of those systems and and CS Ops has been a really key thing that I’ve seen change in the last four or five years.

Modern, Intelligent
Customer Success Platform

Deliver Customer Outcomes at Scale

Book a Demo

Our Guests

E. Jay Hussein

Meet the Host

Prithwi Dasgupta

Co-founder, SmartKarrot

Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.

Follow along and share your thoughts.

Don't miss an episode!

Get notified of new episodes of The Customer Success Intelligence Podcast

    If you're customer-
    obsessed, let's talk.

    Recent Episodes (56 Episodes)


    Guy Galon

    Customer Success Executive, Author and Advisor

    Episode 56


    February 29, 2024


    Jolyn Isabelo

    Head of Onboarding & Scaled Success APAC

    Episode 55


    February 23, 2024


    Nainesh Poojary

    Head of Customer Success - APAC

    Episode 54


    February 22, 2024


    Shivani Chaturvedi


    Shivani Chaturvedi


    Sunil Mehta

    Managing Director

    Resources & Insights

    Intelligent Customer Success Podcast Intelligent Customer Success Podcast

    Customer Success Intelligence Podcast

    In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

    Customer Success Blog

    Articles & Blog

    Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

    Customer Success Survey

    Customer Success Surveys

    We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

    Take SmartKarrot for a spin

    See how SmartKarrot can help you deliver
    winning customer outcomes at scale.

    Book a Demo