Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
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Customer Success is the evolving growth engine that organizations are leveraging to fuel their growth. Customer success roles are still being sketched out to drive maximum outcomes.
Working in customer oriented and outcomes driven customer success teams is exciting as well as challenging. The function helps control the leaking bucket in order to offer exponential growth to the organization. Customer success is mostly executive sponsored, still in budding stage. Industry has varied definitions and requirements for the customer success roles. There is immense overlap within and outside the customer success team. We have highlighted the most popular customer success roles for you.
Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. A Customer Success Manager works with customers to continuously align goals, ensure customers are satisfied with the services and improve on areas that need attention.
VP Customer Success is responsible for managing and growing existing client base globally across all business segments. A VP Customer Success has to build and manage a customer success team and be responsible for ensuring customers are realizing maximum business value across the customer lifecycle that ultimately results in their renewal, growth of lifetime value and customer satisfaction.
It’s a new breed of corporate executive taking critical position in the organizations. The role requires building an organization structure that best supports all the customers to be successful. While the role solely focuses on customers and enhancing life-time value, it has to be done in the most profitable manner.
Link To Customer Success Manager JD Template
Link To VP Customer Success JD Template
Link To Customer Success Specialist JD Template
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In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
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