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What are AI virtual assistants, how do they function, and how do they benefit the Customer Success niche? Read on the blog to discover the answers right away.
Recent advancements in the world of Artificial Intelligence have rocked the whole world, in a positive light. It has certainly paved the way to a new avenue of organizational excellence and productivity enhancement in all niches, including customer success. On that note, AI virtual assistants have become an integral part of the AI ecosystem. Companies are approaching digital assistants that can seamlessly bridge the gap between personal customer data. That too, in a secure and formal way that captures the most of the opportunity. So, how does it do it all, and how does it benefit us? Let us get started right away.
Basically, it is a program that utilizes natural language processing to perform and complete daily tasks given by the humans in a natural language. Year on year, it has started pacing upon the estimated revenue front that is being sent on AI digital assistant. This report here says it all:
AI virtual assistants help our lives by drastically simplifying our interactions with technology. To fulfill human requests, virtual assistants stand on a firm foundation of AI technology which constitutes the following:
Five of these functions need to work seamlessly for the AI virtual assistant to provide a helpful response. The technology needs to cope with the ambiguity and the breadth of natural language at large. Therefore, it also depends a lot on machine learning (a group of AI algorithms that identifies user patterns and makes decisions with minimal human intervention). In a nutshell, this lets the AI assistants learn how the users speak and how best to interact and generate useful results for them.
It is safe to say that the magic of AI virtual assistants has just begun. The future of AI and how it enslaves customer success as an industry is yet to be seen in the years to come. While the underlying technology is continually improving, we expect AI assistants to become more customizable, conversational, and contextual as well. But will the dynamics of AI change the way we see and customer interactions? The answer is unknown.
An implementation engineer with six years of experience is a seasoned professional specialising in implementing and integrating complex systems and technologies for businesses. Possessing a diverse skill set that combines technical expertise, and project management capabilities.
Published April 29, 2021, Updated June 07, 2023
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