Customer Experience | 5 MIN READ

Top 10 Customer Experience (CX) Conferences in 2021

Have a look at the Top Customer Experience Conferences in 2021 and discover how they can help your business stand out in the challenging market conditions.

Simran Mohanty
Aug 16, 2021

Top-10-Customer-Experience-Conferences-in-2021

Top 10 Customer Experience Conferences in 2021

The magic of customer experience has enveloped us with its virtues and values. That is when where forums, workshops, and conferences play a pivotal part in imparting experience as well as education to people. It is a great way to brush up your skills, learn new qualities, and know what else is new. On that note, we take immense pleasure in regaling information to our readers about the upcoming customer experience (CX) conferences so that you can block their calendars right away. These valuable insights will save you a ton on your additional research work. This list of the Top 10 Customer Experience conferences aims towards a similar end where we selected the best ones for your use. So here we go!

Table of Contents

Quarter 1

  • Digital Customer Experience Strategies Summit
  • DX Summit

Quarter 2

  • CX APAC
  • Customer Experience Summit VIC 2021

Quarter 3

  • Forrester B2B Summit APAC
  • CX EMEA

Quarter 4

  • CX Marketing Summit
  • Customer Engagement Summit
  • Customer Experience Asia Week
  • Product Marketing Summit

Quarter 1

Digital Customer Experience Strategies Summit

Location: Virtual

Date: February 10 – 11, 2021

Digital Customer Experience Strategies Summit

Digital Customer Experience Strategies Summit brings together CX experts and leaders from all across the globe to exchange experiences and innovations as the world adapts to new business realities in light of the global pandemic. Learn why CX is more critical than ever to succeed in the competitive marketplace.

DX Summit

Location: Virtual

Date: February 25, 2021

DX Summit

DX Summit is a CX conference that serves digital marketing and CX leaders with the virtues of voice of the customer (VoC), machine learning and AI, big data and analytics, optimization and digital experience challenges.

Quarter 2

CX APAC

Location: Virtual

Date: May 11 – 12, 2021

CX APAC

CX APAC is a promissory CX conference that promises to bring together data-driven analytics to aid CX practitioners to get more agile, more informed and more alert as they strive to shape their customer’s journey. This is packed with valuable insights that will help your CX skills. It’s no more a secret that whatever may be your domain or your business, without customers it’s nothing. This conference will tell you how to hone this skill.   

Customer Experience Summit VIC 2021

Location: Australia

Date: May 13 – 14, 2021

Customer Experience Summit VIC 2021

Customer Experience Summit VIC 2021 is a grand conference that brings together CX leaders from some of the biggest tech giants to discuss and uncover strategies on how to enhance the customer experience and leverage the employee experience as well. You will also get insights on several business outcomes and learn how to improve customer satisfaction.

Quarter 3

Forrester B2B Summit APAC

Location: Singapore

Date: September 14 – 15, 2021

Forrester B2B Summit APAC

Forrester B2B Summit APAC is an unmissable conference that leverages the insights, analysis, and experience of the brightest B2B marketing, sales, and product leaders in the region. B2B Summit Asia Pacific provides you with the unbiased perspective, inspiration, and real-world solutions you need to be successful.​ Not only that, here is where you will learn what are the reasons behind the beaming customer experience and what makes it so much in demand. So, what is the wait? Hurry up, and register right away.

CX EMEA

Location: London

Date: September 30 – October 1, 2021

CX EMEA

CX EMEA should be your go-to customer experience conference this year. This is a must for all those marketing as well as CX leaders who are looking to become more innovative and smarter about their clients. If you want to know more about your customer’s expectations, needs and interests, sigh up right away. Further, this conference will focus on the art and science of leveraging data too.

Quarter 4

CX Marketing Summit

Location: London

Date: October 13 – 14, 2021

CX Marketing Summit

CX Marketing Summit is back in its 4th edition this year. This conference will walk you through the ins and outs of marketing functions and tell you more on how they are playing a crucial part on the customer experience facet too. Why makes you wait? Sign up without any ado.

Customer Engagement Summit

Location: Virtual

Date: November 9 – 11, 2021

Customer Engagement Summit

Customer Engagement Summit is claimed to be one of the biggest customer experience and engagement conferences so far. This year, you are assured to find three days pf stellar presentations and meet your colleagues from in and around the industry. You’ll also witness 40+ speakers from world-class brands presenting a realm of case study content relating to the latest innovations in the CX world, helping you to arm yourself with an array of new, exciting strategies to delight your customers.

Customer Experience Asia Week

Location: Singapore

Date: November 22 – 25, 2021

Customer Experience Asia Week

Customer Experience Asia Week has acclaimed its international recognizance for over a while now. Here, you will witness 80% of the new speakers that hail from Asia and beyond. If you are looking for a place to find out what is cutting edge within the CX niche and space, this is definitely your go-to conference.

Product Marketing Summit

Location: New York

Date: December 8 – 9, 2021

Product Marketing Summit

Product Marketing Summit strives to assemble the biggest crowd of product marketers from the world’s largest companies who delve into the customer experience feature. Get ready to learn some of the greatest customer experience stories, challenges and tips and how they have been positioned at the intersection of product, marketing & sales.

Parting Thoughts

Customer Experience is a part of our everyday lives and we all know it. Therefore, the more we tend to attend customer experience conferences – be it online or in-person, it only adds up to your understanding, values and knowledge. Not only that, this will also teach you how to better connect with your company’s audience, boost customer loyalty, and improve your NPS score. The events listed above are the top-rated customer support and satisfaction gatherings around. Every one of them will be beneficial to you. So, what are you even waiting for? Book your tickets and register without any further ado.

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Originally Published August 16th, 2021, Updated August 16th, 2021

Simran Mohanty

Simran hails from the content marketing backdrop with extensive knowledge in blogs, articles, and technical whitepapers in the non-fictional domain. She uses her 'gift of the gab' to explore new possibilities on her way and to make an exquisite impact on her readers. In her spare time, she likes to read journals on artificial intelligence or play with her cute kittens.

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