Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Our core values, team, and community
Come work with us!
Get in touch anytime.
Employee success drives customer success.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Still undecided? We can help!
Features and SDKs you can integrate into your apps.
Resources and insights straight to your inbox.
The average Customer Success Manager salary varies and depends on several factors. Here is a collection of this salary from across the globe in a nutshell.
Before we dive into a Customer Success Manager’s pocket, let us have a bird’s eye view of what a CSM does? A Customer Success Manager is responsible for maintaining customer loyalty and retaining customers as long as they can. They do whatever is best needed for a company and ensure that all the customers are satisfied with it.
If you are wondering how do they go about it, it can vary quite a bit depending upon the industry they are in, but their work is mostly dependant on the customer building ability and leading a dedicated team. The Customer Success Industry generally continues to heat up with other industries over a common concern of adding new positions on a regular basis.
As per the latest research reports obtained from LinkedIn and the State of the Customer Success Profession for 2019, it is revealed that the Customer Success Manager’s role is one of the fastest expanding and most demanding jobs.
If you are already a part of the industry, you might be wondering how your current salary stacks up against the average paychecks. Or just in case, you are new and are thinking about starting a career in the above business, you would have begun researching how good, bad, or ugly will the gross salary square off to. Fortunately, here, we have pulled average CSM salaries from across the globe, subjected to a lot of variable elements, and then bring you a tentative salary bar.
For this, the software which has been used to garner such colossal information were LinkedIn, Indeed, PayScale, and Glassdoor. It looks pretty appealing and you have nothing to fear as the field continues to grow and thrive. There is no better time to boost your credentials or launch your career in the industry as a CSM.
One more thing you need to note in mind is that, when looking at the salary numbers, remember that many factors contribute to the same. This will vary from geographies, the size of the company, years of experience, and the growth rate of the industry.
Also, note that the cost of living is yet another crucial factor that cannot be given a backseat. The cost of living differs from geographies to geographies. Simply put, a lower salary can go further in a city that has a lesser cost of living.
The average salary in the United States jumps somewhere around $80,000 to $85,000 per year. Here is a state-wise look at the same:
The base salary in the United Kingdom is about £40,000 on an annual note. However, do the states take it a slight notch up or a notch down? let us find out. Here are some of the average CSM salaries in the UK:
The average base salary of a Customer Success Manager in Australia is around AU$81,500 – AU$82,300 per year. Here are some of the state-wise salary insights in Australia:
The tentative average CSM salary in India hovers around ₹8,20,000 to ₹10,20,000 per year. Now, this may vary from state to state due to multiple reasons. Here are the some of the average salaries of some of the most popular Indian states in a year:
In Canada, the average CSM salaries hover around CA$59,000 TO CA$70,000 per year. Here are some of the rough estimates state-wise in Canada:
The average CSM salary in Brazil is about R$125,000 – R$140,000. Here is a statistical figure that shows how the CSM’S salary goes hand-in-hand with the amount of experience received in Brazil.
For France, the average Customer Success Manager’s annual salary is around €32,000 to €46,500. Here is an insight about the country capital:
Be it any job that you wish to switch on to, trust me, salary negotiation is something you need to be affirmative about. If your current CTC is let’s say, ‘X,’ ask for a decent amount of raise, like 10-15%. You can always negotiate this before accepting.
Nonetheless, note that the raise you ask for should not be exorbitant. Asking something like 50-60% can look unreasonable and might stand in the way of you cracking the position. On the other side, 10-15% seems nominal and reasonable as well. This will positively affect your bottom line while coming across as fair and just.
No matter how easy the interview be, you must do your part of the research before you head in. Take help from websites like LinkedIn, Indeed, or Glassdoor and in no time, you will get a fair enough idea on what to expect, how much to negotiate and how low or high is the given salary away from the ones in the existing standard.
Further, you may also be a part of the salary discussion and talk to people about what is the going rate for someone who is in your role and location. But before you barge into all the discussion, interviews, or salary negotiations. One thing I would personally recommend is getting certified. Yes, you heard that right!
Getting certified is crucially important in this business. You will always have an upper hand above the rest of your competitors with a certified course in ‘How to become a successful CSM’ or by acquiring a Customer Success Manager Certification can also make your application stand out from the rest of the resumes.
And during the interview, remember to highlight your worth. Sell your credentials as much as possible. Talk about your achievement, and how you have made a difference in your previous companies. Prove your talent and accomplishments. Elucidate on the differences you can make in going forward in the company and most importantly, how the company can benefit from the same.
Nevertheless, remember to do this with a professional tone. Bragging about how you won the lemon race in 3rd grade would cut a sorry impression. Keep it as professional, neat, and concise as possible.22
It goes without saying, a company depends a lot on the Customer Success Manager. As it is the CSM who is the fulcrum of contact between a company and a customer, you need to know how to put a direct influence on the customer journey, which would aid in carving out higher revenue for your business and better ROI.
Simran hails from the content marketing backdrop with extensive knowledge in blogs, articles, and technical whitepapers in the non-fictional domain. She uses her ‘gift of the gab’ to explore new possibilities on her way and to make an exquisite impact on her readers. In her spare time, she likes to read journals on artificial intelligence or play with her cute kittens.
Published 12 May 2020, Updated 9 Feb 2021
Are you aware that customer success is a team sport? In this blog, we ...
19 May, 2022
Do you wish to give your customer success managers gifts but are not s...
18 May, 2022
Do you know that there are different stages of a startup? In this blog...
17 May, 2022
Sign up for SmartKarrot’s newsletter.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.