The Customer Success Intelligence Podcast

Recent Episodes (56 Episodes)


Ed Powers


Niki Clarke Crossman

Director of Customer Success

Episode 31


May 24, 2023


Huey Le

Episode 30


May 12, 2023


Sue Nabeth Moore

Co-Founder, Success Chain


Donna Weber


Irit Eizips, Chief Customer Officer & CEO, CSM Practice

Chief Customer Officer & CEO, CSM Practice

Quick Listens (30 Episodes)

Excerpt from Episode 1


Feb 25, 2021

Motivating Customers through Success Stories

Play Micro Episode

Drive engagement by showcasing success stories and case studies of your customers!


Andreas Knoefel

Excerpt from Episode 1


Feb 25, 2021

Enabling Insight-Based Decision Making

Play Micro Episode

Don't get flooded with alerts and slip into a reactive mode... Use insights to make your decisions.


Andreas Knoefel

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    Meet the Host

    Prithwi Dasgupta

    Co-founder and CEO, SmartKarrot

    Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.
    Follow along and share your thoughts.

    Resources & Insights

    Intelligent Customer Success Podcast Intelligent Customer Success Podcast

    Customer Success Intelligence Podcast

    In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

    Customer Success Blog

    Articles & Blog

    Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

    Customer Success Survey

    Customer Success Surveys

    We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

    Take SmartKarrot for a spin

    See how SmartKarrot can help you deliver
    winning customer outcomes at scale.

    Book a Demo