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Define and track onboarding by phase, user progress, account, and portfolios.
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February 25, 2021
Thought Leader & Strategic Advisor, CSTuners
Drive engagement by showcasing success stories and case studies of your customers!
The other piece of feedback I have is… take it further, don’t stop at the CSM, take it to the customers, the customers need to hear about successes of other customers, don’t stop with the CSM, it’s good to celebrate internally but as much as you can… and as intelligently you can do [it], put it out and not have it be the same flavor of some marketing spam, right? That you get… that is all this ra-ra-ra… it doesn’t have any substance for me… versus a lot of the things that I see here are keeping my team motivated then I think could keep the customers motivated as well.
Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.
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In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
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