Episode 1 01:22 February 25, 2021
Motivating Customers through Success Stories

In this Episode

Drive engagement by showcasing success stories and case studies of your customers!


The other piece of feedback I have is… take it further, don’t stop at the CSM, take it to the customers, the customers need to hear about successes of other customers, don’t stop with the CSM, it’s good to celebrate internally but as much as you can… and as intelligently you can do [it], put it out and not have it be the same flavor of some marketing spam, right? That you get… that is all this ra-ra-ra… it doesn’t have any substance for me… versus a lot of the things that I see here are keeping my team motivated then I think could keep the customers motivated as well.

Modern, Intelligent
Customer Success Platform

Deliver Customer Outcomes at Scale

Get a Demo

Our Guests

Andreas Knoefel

Meet the Host

Prithwi Dasgupta

Co-founder, SmartKarrot

Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.

Follow along and share your thoughts.

Don't miss an episode!

Get notified of new episodes of The Customer Success Intelligence Podcast

    If you're customer-
    obsessed, let's talk.

    Book a Demo

    Recent Episodes (9 Episodes)


    Jennifer Chiang

    Head of Customer Success, Yup Technologies Inc.

    Episode 8


    September 30, 2022


    Adam Wiedner

    Customer Success Manager


    Brandon Almendarez

    Director of Customer Success


    Srikant Chellappa

    Founder and President, Engagedly

    Episode 5


    July 26, 2022


    Jennifer Chiang

    Head of Customer Success, Yup Technologies Inc.


    Sue Nabeth Moore

    Co-Founder, Success Chain

    Jason C. Whitehead

    Co-Founder, Success Chain

    Resources & Insights


    Customer Success Intelligence Podcast

    In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

    Articles & Blog

    Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

    Customer Success Surveys

    We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

    Take SmartKarrot for a spin

    See how SmartKarrot can help you deliver
    winning customer outcomes at scale.