Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
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February 25, 2021
Thought Leader & Strategic Advisor, CSTuners
Don’t get flooded with alerts and slip into a reactive mode… Use insights to make your decisions.
I almost hate alerts for CSMs, because it drives you in this reactive mode, Holy Sheesh-Kabob, It’s Monday morning I am coming in the office, I am having 43 alerts and my week has gone to hell, I can not do anything strategic, I cannot do anything proactive, I am chasing all these red lights. Right? So, one of the things that I like already is “Hey here is the account, and here is the revenue impact” that is overall, alright.
Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.
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November 29, 2022
Head of Customer Success, Yup Technologies Inc.
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Customer Success Manager
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Director of Customer Success
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Founder and President, Engagedly
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Jason C. Whitehead
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
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