EPISODE 01 : Enabling Insight-Based Decision Making

EPISODE 01 00:58 mins

Enabling Insight-Based Decision Making

February 25, 2021

Podcast Summary

[Micro Podcast] Don’t get flooded with alerts and slip into a reactive mode… Use insights to make your decisions.


I almost hate alerts for CSMs, because it drives you in this reactive mode, Holy Sheesh-Kabob, It’s Monday morning I am coming in the office, I am having 43 alerts and my week has gone to hell, I can not do anything strategic, I cannot do anything proactive, I am chasing all these red lights. Right? So, one of the things that I like already is “Hey here is the account, and here is the revenue impact” that is overall, alright.

Modern, Intelligent
Customer Success Platform

Deliver Customer Outcomes at Scale

Get a Demo

Don’t miss an episode!

Subscribe to our newsletter to get the latest episode each week plus exclusive updates!

    Leave a Reply

    Your email address will not be published.

    Ready to see us in action?

    Schedule a demo now!

      Resources & Insights


      Customer Success Intelligence Podcast

      In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

      Articles & Blog

      Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

      Customer Success Surveys

      We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

      Take SmartKarrot for a spin

      See how SmartKarrot can help you deliver
      winning customer outcomes at scale.


        Predictive. Prescriptive. Automated.