Episode 1 00:58 February 25, 2021
Enabling Insight-Based Decision Making

In this Episode

Don’t get flooded with alerts and slip into a reactive mode… Use insights to make your decisions.

Transcription

ANDREAS:
I almost hate alerts for CSMs, because it drives you in this reactive mode, Holy Sheesh-Kabob, It’s Monday morning I am coming in the office, I am having 43 alerts and my week has gone to hell, I can not do anything strategic, I cannot do anything proactive, I am chasing all these red lights. Right? So, one of the things that I like already is “Hey here is the account, and here is the revenue impact” that is overall, alright.

Modern, Intelligent
Customer Success Platform

Deliver Customer Outcomes at Scale

Get a Demo

Our Guests

Andreas Knoefel

Meet the Host

Prithwi Dasgupta

Co-founder, SmartKarrot

Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.

Follow along and share your thoughts.

Don't miss an episode!

Get notified of new episodes of The Customer Success Intelligence Podcast


    If you're customer-
    obsessed, let's talk.

    Book a Demo

    Recent Episodes (9 Episodes)


    GUESTS

    Jennifer Chiang

    Head of Customer Success, Yup Technologies Inc.

    Episode 8

    14:58

    September 30, 2022

    GUESTS

    Adam Wiedner

    Customer Success Manager

    GUESTS

    Brandon Almendarez

    Director of Customer Success

    GUESTS

    Srikant Chellappa

    Founder and President, Engagedly

    Episode 5

    25:50

    July 26, 2022

    GUESTS

    Jennifer Chiang

    Head of Customer Success, Yup Technologies Inc.

    GUESTS

    Sue Nabeth Moore

    Co-Founder, Success Chain

    Jason C. Whitehead

    Co-Founder, Success Chain

    Resources & Insights

    NEW MICRO-PODCAST!

    Customer Success Intelligence Podcast

    In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

    Articles & Blog

    Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

    Customer Success Surveys

    We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

    Take SmartKarrot for a spin

    See how SmartKarrot can help you deliver
    winning customer outcomes at scale.