Adding Value, Not Just Answers: The 2024 CS & KAM Playbook!
Episode 46 1:25 January 12, 2024
Adding Value, Not Just Answers: The 2024 CS & KAM Playbook!

In this Episode

Elevate from Support to Strategy. Foster long-term client value beyond immediate solutions. It’s about visionary impact, not just immediate fixes. And it starts by taking the time to think strategically.


yes we are you know customer Centric by Nature you know being in a customer success role but I think to we want to think of ourselves first as being strategic and it’s really that strategic role that is most important we are customer facing but to just be customer oriented could mean that all all of a sudden we’re doing you know support work or something like that or you know whatever the other you know types of things we might fill in doing maybe we’re filling in for operations or or something because we know those things that isn’t necessarily the best use of our time now sometimes the role that you are are um filling in you know actually doing at performing at a company is a combination of roles maybe it is support and operation in CS you should still identify what those different hats are what those different roles are and be clear what you’re doing and when.

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Jan Young

Recognized as one of the Top 100 Customer Success Strategists in 2021, Jan Young is currently a Senior Consultant with The Success League. She serves on the board of Gain, Grow, Retain and is a Founding Community Lead for CS Insider. Jan is passionate about building effective relationships and communities; optimizing teams, processes, and systems; demystifying technology; and lifelong learning.

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Prithwi Dasgupta

Co-founder, SmartKarrot

Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.

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