Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
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Create more “customer time” for your CS team by leveraging Augmented Intelligence and automation to connect your learning back into optimizing playbooks and processes.
Micro podcast excerpt from a conversation on Augmented Intelligence for Customer Success between Prithwi Dasgupta, CEO SmartKarrot, and Irit Eizips, CEO CSM Practice.
How can you leverage the augmented intelligence’s reports or capabilities to mitigate churn risks early?
Most organizations are not able to implement learning back into a proactive situation where you can avoid it. So, the correlations from that learning, which is the report, which can also be AI generated, needs to now impact your proactive operations.
Most organizations have playbooks today. So how are the playbooks being optimized basis that learning? Are you able to now connect that learning back into optimizing your playbooks, back into optimizing your processes, back into how your customer success operators are interacting with your customers?
How is your pricing sentiment happening? You know, how is your next feature release or past feature release impacting your, you know, net promoter score and the overall sentiments?
So, a lot of correlations can happen. The best benefit of being able to leverage out of a technology like AI is to be able to connect it to automation.
Can you do a lot of repetitive tasks? Can you automate a whole lot of it and do it intelligently enough, thereby providing more space and bandwidth for the practitioner to interact with the customer?
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In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
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