Augmented Intelligence for Mitigating Customer Churn - SmartKarrot l Customer Success Software
Episode 1:40 September 13, 2021
Augmented Intelligence for Mitigating Customer Churn

In this Episode

Create more “customer time” for your CS team by leveraging Augmented Intelligence and automation to connect your learning back into optimizing playbooks and processes.

Micro podcast excerpt from a conversation on Augmented Intelligence for Customer Success between Prithwi Dasgupta, CEO SmartKarrot, and Irit Eizips, CEO CSM Practice.

Transcription

IRIT EIZIPS:
How can you leverage the augmented intelligence’s reports or capabilities to mitigate churn risks early?

PRITHWI DASGUPTA:
Most organizations are not able to implement learning back into a proactive situation where you can avoid it. So, the correlations from that learning, which is the report, which can also be AI generated, needs to now impact your proactive operations.

Most organizations have playbooks today. So how are the playbooks being optimized basis that learning? Are you able to now connect that learning back into optimizing your playbooks, back into optimizing your processes, back into how your customer success operators are interacting with your customers?

How is your pricing sentiment happening? You know, how is your next feature release or past feature release impacting your, you know, net promoter score and the overall sentiments?

So, a lot of correlations can happen. The best benefit of being able to leverage out of a technology like AI is to be able to connect it to automation.

Can you do a lot of repetitive tasks? Can you automate a whole lot of it and do it intelligently enough, thereby providing more space and bandwidth for the practitioner to interact with the customer?

Modern, Intelligent
Customer Success Platform

Deliver Customer Outcomes at Scale

Book a Demo

Our Guests

Irit Eizips, Chief Customer Officer & CEO, CSM Practice

Vrushali is a passionate and accomplished professional with expertise in digital marketing. She has a proven track record of driving successful outcomes for businesses. Vrushali loves traveling and exploring new places.

Meet the Host

Prithwi Dasgupta

Co-founder, SmartKarrot

Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.

Follow along and share your thoughts.

Don't miss an episode!

Get notified of new episodes of The Customer Success Intelligence Podcast


    If you're customer-
    obsessed, let's talk.

    Recent Episodes (54 Episodes)


    Episode 55

    1:29

    February 23, 2024

    GUESTS

    Nainesh Poojary

    Head of Customer Success - APAC

    Episode 54

    3:50

    February 22, 2024

    GUESTS

    Shivani Chaturvedi

    GUESTS

    Shivani Chaturvedi

    GUESTS

    Sunil Mehta

    Managing Director

    GUESTS

    Shivani Chaturvedi

    Episode 50

    1:19

    February 12, 2024

    GUESTS

    Nainesh Poojary

    Head of Customer Success - APAC

    Resources & Insights

    Intelligent Customer Success Podcast Intelligent Customer Success Podcast
    NEW MICRO-PODCAST!

    Customer Success Intelligence Podcast

    In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

    Customer Success Blog

    Articles & Blog

    Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

    Customer Success Survey

    Customer Success Surveys

    We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

    Take SmartKarrot for a spin

    See how SmartKarrot can help you deliver
    winning customer outcomes at scale.

    Book a Demo