Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
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Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
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Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
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[MicroPodcast] Your business can have more than one ideal customer. It’s important to keep an open mind on it at the product-market fit stage (and optimize your strategy accordingly).
I was actually part of another webinar and there was a good question thrown at us. Uh, and, and the question was, and I think you’ll like it as well. The question was, uh, as a CSM member of a startup, uh, trying to get to, you know, a product-market fit. How do you balance out between an ideal customer and a non-ideal customer? Because that phase, you get both.
Oh, oh boy do you get both! Um, and I think this is where I would challenge that person, uh, to think about what is ideal and how do you know already so early on, right? Like while you’re still finding product-market fit, you might probably have a preconceived notion of what the ideal customer is, but you actually don’t know.
Like maybe you have the wrong stakeholder. Maybe you had the wrong champion. Maybe, you know, that person just, you know, you got that one person that’s actually ideal, but like, just doesn’t understand it for whatever reason. And I think, kind of keeping that open mind when it comes to customer success and your ideal customer is really important.
Because, you know, it could be that you have two different types of customers and there’s two different types of strategies and CS motions that you want to run. And also internally, how do I help communicate to every single department within my company, the differences between these two customers and what they need and how we want to strategize around them and how that kind of forms sales, marketing, etc.
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In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
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