Change Management in the World of SaaS - SmartKarrot l Customer Success Software
Episode 1:22 September 22, 2021
Change Management in the World of SaaS

In this Episode

The best part of the SaaS is that upgrades can be released frequently with ease & across the customer base, but the challenge lies in creating a culture of continuous learning.

Excerpt from a conversation on Change Management in the World of SaaS between Prithwi Dasgupta, CEO SmartKarrot, and Jason C. Whitehead, Co-Founder Success Chain.



Would you consider change management to be a challenge which is sort of ignored in the industry right now? What are your takes on that?


You talked about this, too, like with the constant evolution of software and tools… is a lot of change management methodologies were really built prior to the world of SaaS, and a lot of change management was… how do we do a corporate merger? How do we do a restructure we’re going from the old way to the new way? And it’s a sort of a one-off point time change.

And with the world of SaaS and, you know, quick releases and all that great stuff, it’s really, as I described it, it’s changed the learning curve into a learning treadmill. And unless you have an ongoing effort to really get people to say this is what’s shifting now, this is what’s new this week, this is how we all need to do our jobs differently every week,… if you’re not constantly working on that and moving forward with that, with the message but also the underlying support, processes, and the incentives, and everything else, you are going to quickly fall behind.

Modern, Intelligent
Customer Success Platform

Deliver Customer Outcomes at Scale

Book a Demo

Our Guests

Jason C. Whitehead

Meet the Host

Prithwi Dasgupta

Co-founder, SmartKarrot

Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.

Follow along and share your thoughts.

Don't miss an episode!

Get notified of new episodes of The Customer Success Intelligence Podcast

    If you're customer-
    obsessed, let's talk.

    Recent Episodes (55 Episodes)

    Episode 56


    February 29, 2024


    Jolyn Isabelo

    Head of Onboarding & Scaled Success APAC

    Episode 55


    February 23, 2024


    Nainesh Poojary

    Head of Customer Success - APAC

    Episode 54


    February 22, 2024


    Shivani Chaturvedi


    Shivani Chaturvedi


    Sunil Mehta

    Managing Director


    Shivani Chaturvedi

    Resources & Insights

    Intelligent Customer Success Podcast Intelligent Customer Success Podcast

    Customer Success Intelligence Podcast

    In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

    Customer Success Blog

    Articles & Blog

    Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

    Customer Success Survey

    Customer Success Surveys

    We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

    Take SmartKarrot for a spin

    See how SmartKarrot can help you deliver
    winning customer outcomes at scale.

    Book a Demo