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July 5, 2022
Head of Customer Success, Yup Technologies Inc.
There are so many different definitions of startups, but, at the end of the day, it really depends on team maturity (including the maturity of the customer success team).
What would be your answer to this question? And how do you define a startup actually?
So I know that there is so many different definitions of startups from, you know, pre-IPO or pre-exit to, um, you know, under a hundred people or whatever that is. But at the end of the day, it really comes to, you know, team maturity.
Um, so not only the whole team’s maturity and the product maturity, but also like the customer success team’s maturity. You know, I think later on in this, uh, we’ll talk a little bit more about like tech stack and CS operations. Well, if you’re a team of one and customer success, even if the rest of your company is at hundred people, you know, I really hope that’s not the case, but then you’re not, your team is.. The customer success team is not mature enough to, you know, get those huge, huge things just yet.
Um, so it really depends on the team maturity.
Vrushali is a passionate and accomplished professional with expertise in digital marketing. She has a proven track record of driving successful outcomes for businesses. Vrushali loves traveling and exploring new places.
Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.
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November 30, 2023
Director of Customer Success
November 14, 2023
Founder, Customer Experience Consultant and Advisor
November 9, 2023
Jason C. Whitehead
Co-Founder, Success Chain
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Sue Nabeth Moore
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In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
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