Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Meet the industry’s first virtual assistant (SIA) designed for customer success and account management.
Our core values, team, and community
Get in touch anytime.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
July 27, 2021
Founder & CEO, PracticalCSM
CS organizations usually go from being more organic to more organized. However, even during the early days, there should always be a clear strategic vision and mission in place.
The way I advise people is don’t let someone else define your job, your role, your mission. Um, you made an excellent point that it has to be in alignment with the other organizations because you actually need them to achieve your goals. But if you leave it too open, um, without a definition, they’re going to define it for you. And that’s where the disasters will start fermenting. Rick, what are your thoughts on this topic?
I think, I think in the early days, it’s inevitable that we have, we have to learn what our journey needs to be. We have to learn what our customers really need from us. So we’ve got the, obviously the fundamentals of customer success is the same in every organization, but the detail is different. So we’ve got to learn what that detail needs to be for us in our circumstances, given that we’ve got these products in this market, aiming at these customers with these sorts of challenges using our product in this sort of way to try and achieve those sorts of outcomes and how should we do some CS? So that there is a learning curve there, I think for sure. I would agree with that. So yeah, I think we do go from the, the, the more organic to the, to the more organized, but even in the early stage, I think there should always be a, you know, a clear strategic vision and mission in place.
Vrushali is a passionate and accomplished professional with expertise in digital marketing. She has a proven track record of driving successful outcomes for businesses. Vrushali loves traveling and exploring new places.
Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.
Follow along and share your thoughts.
Share this Episode
Subscribe to the Podcast
Get notified of new episodes of The Customer Success Intelligence Podcast
February 23, 2024
Head of Customer Success - APAC
February 22, 2024
February 21, 2024
February 20, 2024
February 16, 2024
February 12, 2024
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
Sign up for SmartKarrot’s newsletter.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.