Is the Board ready to look beyond Sales for Revenue Generation? - SmartKarrot l Customer Success Software
Episode 22 01:04 April 20, 2023
Is the Board ready to look beyond Sales for Revenue Generation?

In this Episode

Net Revenue Retention is the best predictor of valuations of software companies, it is the number one measure now. Customer Success Managers and Account Managers need to become leaders in driving that NRR for the organization.

Transcription

Prithwi

From a cultural standpoint.. from a top-down standpoint.. do you really think that the CEOs, the board, the executive management of organizations are ready to look beyond net new sales for revenue?

Paul Henderson

I don’t think there’s any question of that. In the industry today, Net Revenue Retention is the best predictor of valuations of software companies.

So it is the number one measure now. What that means for CS.. is they need to know what NRR is. They need to know how to drive NRR and if they really want to drive their careers and their bonuses and get promotions and so on… and become leaders in driving that NRR for the organization.

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Our Guests

Paul Henderson

Paul is a speaker, consultant, and author. An abridged version of his latest book Income from Outcomes: Tap Into Unrealised Income from a Customer Outcome Program can be downloaded here.

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Prithwi Dasgupta

Co-founder, SmartKarrot

Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.

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