Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
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[MicroPodcast] AI enables companies to cater to many more customers than they ever could. We will see this trend growing and AI becoming much more evolved in the next five years.
I think the most exciting thing is that we have a lot of AI enablement, new software companies, and that category is starting to emerge much more than it did in 2013 when I started in customer success for Gainsight. Back then, if you wanted to do AI…haha… you had to have a prediction analyst, like a statistician on your team, to analyze your data and give you an algorithm that was hopefully correct for at least six months or a year out. Now you have the technology in place to actually be able to harvest your data… like involve AI and customer. And, I think, Prithwi, if I’m not mistaken, SmartKarrot is going into the same direction, right?
Can we enable AI to infuse it into our technology to help all those companies cater many more customers in just that upper echelon? So, that’s the trends we are seeing in 2021. And I know this is about prediction; my prediction is that we’re going to see it much more evolved in the next five years, not just 2022!
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In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
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