Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
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[Micro Podcast] The C-Suite’s understanding of the CS leadership role—the playbooks they will execute, the ROI they will produce, and the support they will need—is key to making the right hire.
The headline with the leadership hire is often that the person will come in and design and execute the playbook. That comes up more often than not, but when you actually pushed on that, leadership’s understanding of what a playbook is and how it needs to be resourced is very sketchy, at best. And it’s almost a cliched statement now for them to say that during a briefing, to the point where you know it’s coming and when you’re talking with them. But, I think the actual understanding of what’s required to do that, and what it’s going to cost, number of heads that they’re going to need, umm…
How long will it take…
And how long it’s going to take, absolutely. And what the ROI is over, and you’re quite right, the ROI over what time period?
Exactly… and that’s the thing… it’s easy to make a hundred thousand dollars in ten years; it’s harder to make it in ten months.
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In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
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