The importance of being proactive and intelligence driven - SmartKarrot l Customer Success Software
Episode 24 02:02 April 27, 2023
The importance of being proactive and intelligence driven

In this Episode

As the CS world evolves at a rapid pace, it is important for tools and solutions to keep up. Hear what Prithwi Dasgupta (CEO, SmartKarrot) has to share when it comes to being a proactive and intelligence driven platform.

Transcription

Hakan

I am really curious to understand how are you positioning SmartKarrot on the market? What’s your differentiator from the others and how could you help us in the field and the customer success teams actually?

Prithwi

There are two things Hakan, as CS world evolves, and it is rapidly evolving at a very, very fast pace… tools and solutions like SmartKarrot also need to evolve fast, right? So, a big differentiator if you ask me is how we are approaching being more a proactive and an intelligence driven platform.

And we are absolutely, absolutely focused on expansion revenue as our primary, primary use case. Because we are increasingly today as well as for the future, going to focus more and more on how do we enable more revenue from existing customers. And the intelligence and the automation and everything is aligned around that. We have launched over the last couple of quarters some significant components which differentiate us a fair bit.

We have launched a component called, for example, Smart Operations, which really is a proactive tool, uh, running at the backend, correlating your operational matrix, and then proactively bringing it up to you. So, I think there’s a fair amount of difference… hopefully we are able to drive compared to how, you know, some of the competition is approaching this.

We have users who are account managers, we have users who are sales, we have users who are implementation, onboarding, product, delivery, finance, all of these comprise CS roles. How do we enable them to make better decisions and be more proactive. So, I think the biggest difference, you know, prospects will find when they interact with us is in that philosophy and how it applies to the usage of Technology.

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Our Guests

Hakan Ozturk

Meet the Host

Prithwi Dasgupta

Co-founder, SmartKarrot

Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.

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