Episode 1:46 September 27, 2021
The Key to Achieving Sustainable User Adoption

In this Episode

Adoption is not a one-time activity. Sustainable user adoption is all about continuously matching the pace of evolution of your product to that of your customers’ business environment.

Transcription

PRITHWI DASGUPTA:
I saw you mention sustainable adoption which was very interesting to me because most people look at adoption in isolation and say it’s a one-time activity. So, obviously sustainable adoption is something which is the hard truth that you need to continuously keep improving like everything else there. So, what’s your take there?

SUE NABETH MOORE:
I remember 20 years ago when we were having on-premise software, and… it took probably 6 months-12 months even more before we could have an upgrade of whatever version it was. But now it’s so fast-paced that… a lot of software companies… every month they have a new release.

So, that in itself means in terms of adoption then you got to make sure that your customers are aware of what are the new features which they need to adopt into their business environments. And, their own business environments are fast-paced as well, they’re changing all the time.

So, what we have to do is to meet forces between you as a vendor and your fast-paced product evolution, and the evolution of your customers’ own environments, right? And you have to make sure there is a match there all the time. So, this notion of sustainable adoption is really all about that.

Modern, Intelligent
Customer Success Platform

Deliver Customer Outcomes at Scale

Get a Demo

Our Guests

Sue Nabeth Moore

Meet the Host

Prithwi Dasgupta

Co-founder, SmartKarrot

Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.

Follow along and share your thoughts.

Don't miss an episode!

Get notified of new episodes of The Customer Success Intelligence Podcast


    If you're customer-
    obsessed, let's talk.

    Book a Demo

    Recent Episodes (10 Episodes)


    GUESTS

    Paul Henderson

    Director

    GUESTS

    Jennifer Chiang

    Head of Customer Success, Yup Technologies Inc.

    Episode 8

    14:58

    September 30, 2022

    GUESTS

    Adam Wiedner

    Customer Success Manager

    GUESTS

    Brandon Almendarez

    Director of Customer Success

    GUESTS

    Srikant Chellappa

    Founder and President, Engagedly

    Episode 5

    25:50

    July 26, 2022

    GUESTS

    Jennifer Chiang

    Head of Customer Success, Yup Technologies Inc.

    Resources & Insights

    NEW MICRO-PODCAST!

    Customer Success Intelligence Podcast

    In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

    Articles & Blog

    Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

    Customer Success Surveys

    We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

    Take SmartKarrot for a spin

    See how SmartKarrot can help you deliver
    winning customer outcomes at scale.