What is Change Management for a SaaS Organization? - SmartKarrot l Customer Success Software
Episode 15 01:21 February 17, 2023
What is Change Management for a SaaS Organization?

In this Episode

Change Management is learning new habits at work and new ways of doing their job on a daily basis in such a way that not only are they are successful, but also everyone else in their organization is successful.

Transcription

Prithwi (1:33)

So, this topic of Change Management, and obviously this is something SuccessChain is very, very good at. Let’s start by one of you defining what does Change Management mean to a SaaS organization? Maybe one of you can help us understand: ‘What is Change Management?’

Jason (3:18)

It’s really about helping individuals learn new ways of working and learning new habits at work and new ways of doing their job on a daily basis to… not only use a new software technology but use it in such a way that they are successful, but also everyone else in their organization is successful.
And I think that’s really one of the keys, because many times I’ve seen individual users can adopt to software in a way that they do their job well, but either they’re putting information in late or they’re not putting stuff in, or they’re using another way that other people in the organization, especially those downstream, are not able to do their job effectively using the software.
Change Management involves a huge coordination effort and focused effort to get all the different players to work well and play nicely in the sandbox.

Modern, Intelligent
Customer Success Platform

Deliver Customer Outcomes at Scale

Book a Demo

Our Guests

Jason C. Whitehead

Meet the Host

Prithwi Dasgupta

Co-founder, SmartKarrot

Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.

Follow along and share your thoughts.

Don't miss an episode!

Get notified of new episodes of The Customer Success Intelligence Podcast


    If you're customer-
    obsessed, let's talk.

    Recent Episodes (55 Episodes)


    Episode 56

    1:20

    February 29, 2024

    GUESTS

    Jolyn Isabelo

    Head of Onboarding & Scaled Success APAC

    Episode 55

    1:29

    February 23, 2024

    GUESTS

    Nainesh Poojary

    Head of Customer Success - APAC

    Episode 54

    3:50

    February 22, 2024

    GUESTS

    Shivani Chaturvedi

    GUESTS

    Shivani Chaturvedi

    GUESTS

    Sunil Mehta

    Managing Director

    GUESTS

    Shivani Chaturvedi

    Resources & Insights

    Intelligent Customer Success Podcast Intelligent Customer Success Podcast
    NEW MICRO-PODCAST!

    Customer Success Intelligence Podcast

    In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

    Customer Success Blog

    Articles & Blog

    Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

    Customer Success Survey

    Customer Success Surveys

    We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

    Take SmartKarrot for a spin

    See how SmartKarrot can help you deliver
    winning customer outcomes at scale.

    Book a Demo