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February 17, 2023
Jason C. Whitehead
Co-Founder, Success Chain
Change Management is learning new habits at work and new ways of doing their job on a daily basis in such a way that not only are they are successful, but also everyone else in their organization is successful.
So, this topic of Change Management, and obviously this is something SuccessChain is very, very good at. Let’s start by one of you defining what does Change Management mean to a SaaS organization? Maybe one of you can help us understand: ‘What is Change Management?’
It’s really about helping individuals learn new ways of working and learning new habits at work and new ways of doing their job on a daily basis to… not only use a new software technology but use it in such a way that they are successful, but also everyone else in their organization is successful.
And I think that’s really one of the keys, because many times I’ve seen individual users can adopt to software in a way that they do their job well, but either they’re putting information in late or they’re not putting stuff in, or they’re using another way that other people in the organization, especially those downstream, are not able to do their job effectively using the software.
Change Management involves a huge coordination effort and focused effort to get all the different players to work well and play nicely in the sandbox.
Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.
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February 23, 2024
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In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
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