Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
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Meet 2022’s top Customer Success influencers and thought leaders spearheading its evolution and shaping its future.
05 Jan, 2022
SmartKarrot is pleased to announce a $1M+ additional growth funding to continue enhancing the next generation customer success technology platform and accelerate market expansion.
Mar 25, 2021
Customer experience quotes that will inspire you to improve customer experience strategies and promote customer-led growth.
Mar 9, 2021
Introduction To App Abandonment When it comes to mobile app marketing, a vicious cycle sometimes stalls the most ardent of efforts. The cycle begins with organizations focusing on new user acquisition rather than on retaining existing users. New u
31 May, 2019
“Businesses that run push notifications have 3X higher retention and 88% better app engagement.” (Source) With so many apps in the market, users are often wary about where to direct their attention. In such a competitive field, push notificati
29 May, 2019
In the present times, consumer purchasing decisions are integrally tied to the customer experience (CX). This experience is heavily dominated by customers’ presence in and use of mobile devices. As per reports, around 63% of US adults depend on
27 May, 2019
“Mobile apps are anticipated to generate around $189 million by 2020. – Statista.” Be it to connect with friends, play games, listen to their favorite music or stay updated with the latest news, mobile apps are an integral part of every
20 May, 2019
Image Credit Getting your app to stand out from the millions of apps that continue to unprecedentedly grow daily is definitely a challenging task. Improving app revenue can seem even more daunting. Meanwhile, most of the app revenue-boosting
08 Mar, 2019
If an app is launched only once a week after it has been installed, there is a 60 percent probability the user will never launch it again. Source Customer retention is the glory of any business. However, it is not an easy deal. There are
07 Mar, 2019
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