Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
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Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create surveys to get timely feedback from your customers.
Create groups across accounts and users.
Reach out to groups of customers when you need to.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, surveys, and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Track Account Plans with Objectives, Priorities, Risks et al.
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Showing Results: 6
In the past, companies operated and made important growth decisions with little input from customers. They didn’t have the feedback channels we do today. Many viewed customers as revenue generators, not sources of valuable information. They ...
12 Aug, 2020
A director of customer success is responsible for building and leading the customer success team. Their common daily activities vary widely. Learn more!
07 Aug, 2020
Here is a glimpse to Ted Talk Customer Success Influencers and what unmissable insights they are adding to the industry. Live footages inside from the show.
08 Jul, 2020
Finding the right customer might not always be easy. Here are 9 examples that clearly prove that a customer may not be always right in the first place.
02 Jun, 2020
Gone are the days when customer service used to be a one-time deal. These days, it is more like a mutual relationship, entitling to a customer lifetime value. Simply put, these customers are going to stick around with the company. And that i...
29 May, 2020
Today customers are flooded with options on products and services, be it range, quality or price. In such a competitive world, sales and marketing alone are not adequate to ensure and sustain growth, neither are annual contracts reliable methods o...
06 Mar, 2020
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