Customer Success Intelligence

What is a virtual conference and how to host a successful one in no time? Read on the blog to get your answers unlocked.

Customer Reviews are one such important factor that decides whether or not the prospects will be buying from you. Delve into the blog to know why they are so important.

It is a given that customers are the life of a business. But how to create customers for life? Read on to explore six battle-tested ways to do so in the blog.

Announcing price increase to customers might be a daunting task for companies. But with the right strategies in place, you can even win their loyalty.

Engaging with a product can be as instantaneous as disengaging. Yes, you heard that right! Signing up for a subscription is as easy as logging out from the same. That is when a customer win-back strategy comes into force to keep the ball moving. I...

Okay! Rising above all the complexities for which a customer uses your software, a B2B customer’s end goal is to ultimately serve their own customers. Hence, for providing a valuable service, it is important for you to understand your custo...

Customer analytics is a useful process towards understanding customers so that companies can make informed business decisions.

The year 2020 felt more like a decade. With the turmoil associated with the COVID virus, lockdowns, and restrictions, there is a new tomorrow waiting for the CS space. However, not all is lost. This has engendered new hope aligning with new strate...

Yay, it’s finally a holiday! It’s no surprise that holiday seasons call for more sales, more revenue, and more responsibility as well. With this responsibility, the chances of keeping up with stellar holiday customer service should not be shak...

Let us look at some ways through which you can generate leads and acquire the first 100 customers for your B2B SaaS business in 2022.

Let’s get it straight – the one thing common between freemium or free trial is that none generate revenue. Before we dive into what both terms mean, it makes more sense to know what it is not. With a heavy heart, accept the fact that neither o...

Most of the businesses have multiple sources of revenue that they generate. Few of the revenues come from their core services and products and are called operational revenue. Other revenues are called non-operational revenues that come from source...