Business Tips

product-centric-vs-customer-centric

Product-Centric vs Customer-Centric: Which Approach Should Businesses Follow?

There was a time when large organizations were built solely depending upon the product-centric approaches. But as the customers have evolved, companies are slowly shifting towards a customer-centric approach. Product centric vs customer centric approach is the biggest dilemma that modern companies find themselves dealing with. These two approaches are the two sides of the…

Customer-complaints

10 Tips to Respond to Customer Complaints the Right Way

To sustain through the cut-throat competition, every business tends to become customer-centric. Eventually investing in ‘support and service’ helps businesses understand customer complaints. However, there is always a silver lining when it comes to customer complaints. When seen through multiple lenses, it is actually a healthy contribution to your niche. It shows that people are…

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