Just to recap, a QBR is a quarterly meeting you hold with your clients to review all the progress made in the last quarter and to share a plan. The plan is about how you can help clients derive more value from your product. This sounds straightforward. It is easier said than done. When you…
If you are into customer success, then you understand the need to demonstrate value to the client in a timely manner. The business environment of both the client and vendor is always in a state of flux. Doesn’t it make sense to meet your client on a monthly or quarterly basis to catch up with…
If you read our blogs regularly, you know we often discuss collaboration between different departments. We have mentioned many times that customer success (CS) should not be siloed. Below we examine the potential benefits of collaboration between your marketing and customer success teams. So, how can these two teams work together to drive business growth?…
Customer self-service channels allow customers to resolve issues on their own without having to call customer support for help. This reduces the number of incoming customer support tickets, letting your team focus more time on the most critical issues. It allows customers to resolve issues independently and get back to work faster, saving them time…
What is customer experience (CX)? In short, the customer experience encompasses every interaction a brand has with its customers. It is a composite of every human or non-human way you encounter the brand and how those shape your perception of a business. Delivering a great customer experience paves the way for business success. Satisfied customers…
Today’s businesses follow many types of revenue models. Perhaps the most common, oldest example is a one-off transaction in which a product is exchanged for currency. This takes place when you pop into a store to purchase a bottle of water. Other examples include leasing/renting, contractual, commission-based, and subscription-based (or recurring revenue) model. In this…
