Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
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Showing Results: 14
What makes customer service crucial for SaaS success? Let us try to find out an answer through this blog.
14 Jul, 2022
Customer success and customer support teams are not the same but these two work hand in hand. Find out how!
20 May, 2022
Here is our take on the top 30 customer service experts you need to follow in 2022.
15 Feb, 2022
Here is a list of customer service tips that you need to definitely follow in 2022!
21 Jan, 2022
Writing a chatbot script that enables excellent customer service is an art. Here’s a step-by-step guide to getting started with chatbot scripts.
12 Nov, 2021
In this blog, we will discuss the essential tips to develop outstanding internal customer service.
09 Nov, 2021
Learn these customer service phrases and understand how these phrases could help you win the customer during the toughest conversations and times.
22 Oct, 2021
What are some of the prolific ways in which technology will play a vital role in affecting the future of customer service? Read on this article to know about 10 such ways.
What are some of the best tips to improve your SaaS customer service process in your company? Read on the following blog to know more.
07 Oct, 2021
What are some of the most creative tips that will give you wings during your after-hours customer support or service? Read on the blog to find 6 such creative tips.
28 Sep, 2021
Is there a right way to draft a customer follow-up email? Do you follow the golden rules to sharpen it before you hit ‘Send’? Hope so! Read on to know more about them.
06 Jul, 2021
As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes ...
18 Dec, 2020
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