Customer Success Intelligence

Customer success and customer support teams are not the same but these two work hand in hand. Find out how!

Here is our take on the top 30 customer service experts you need to follow in 2022.

Here is a list of customer service tips that you need to definitely follow in 2022!

Writing a chatbot script that enables excellent customer service is an art. Here’s a step-by-step guide to getting started with chatbot scripts.

In this blog, we will discuss the essential tips to develop outstanding internal customer service.

Learn these customer service phrases and understand how these phrases could help you win the customer during the toughest conversations and times.

What are some of the prolific ways in which technology will play a vital role in affecting the future of customer service? Read on this article to know about 10 such ways.

What are some of the best tips to improve your SaaS customer service process in your company? Read on the following blog to know more.

What are some of the most creative tips that will give you wings during your after-hours customer support or service? Read on the blog to find 6 such creative tips.

Is there a right way to draft a customer follow-up email? Do you follow the golden rules to sharpen it before you hit ‘Send’? Hope so! Read on to know more about them.

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes ...

Gone are the days when people used to rely on word-of-mouth feedback. If you want to purchase an electronic device, you would ask your colleague, friend, or anyone else you know. But now, social media has totally changed the ball game. It is not j...