Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
Use the power of Playbooks across functions to operationalize standard procedures. Drive consistency, accountability and reduce cost and TATs.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Meet the industry’s first virtual assistant (SIA) designed for customer success and account management.
Our core values, team, and community
Get in touch anytime.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
Explore the blog for ideas, insights, and inspirations for customer success teams.
Want more?Sign up for our monthly newsletter.
Showing Results: 14
What makes customer service crucial for SaaS success? Let us try to find out an answer through this blog.
14 Jul, 2022
Customer success and customer support teams are not the same but these two work hand in hand. Find out how!
20 May, 2022
Here is our take on the top 30 customer service experts you need to follow in 2023.
15 Feb, 2022
Here is a list of customer service tips that you need to definitely follow in 2023!
21 Jan, 2022
Writing a chatbot script that enables excellent customer service is an art. Here’s a step-by-step guide to getting started with chatbot scripts.
12 Nov, 2021
In this blog, we will discuss the essential tips to develop outstanding internal customer service.
09 Nov, 2021
Learn these customer service phrases and understand how these phrases could help you win the customer during the toughest conversations and times.
22 Oct, 2021
What are some of the prolific ways in which technology will play a vital role in affecting the future of customer service? Read on this article to know about 10 such ways.
What are some of the best tips to improve your SaaS customer service process in your company? Read on the following blog to know more.
07 Oct, 2021
What are some of the most creative tips that will give you wings during your after-hours customer support or service? Read on the blog to find 6 such creative tips.
28 Sep, 2021
Is there a right way to draft a customer follow-up email? Do you follow the golden rules to sharpen it before you hit ‘Send’? Hope so! Read on to know more about them.
06 Jul, 2021
Hence, it is must to update yourself with the new customer service trends that will be prevalent in the SaaS industry in the year 2021.
18 Dec, 2020
Sign up for SmartKarrot’s newsletter.
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
