Customer Engagement

Employee-satisfaction

Employee Satisfaction and Customer Success: The Domino Effect

The connection between employee satisfaction and business success is not new. However, it’s taken a long time for business leaders to recognize how important that correlation is. But what about the connection between employee satisfaction and customer success? The answer is simple, only when you reach absolute satisfaction can you route to stellar customer success….

Director of customer success

A Day in the Life of a Director of Customer Success

Customer success departments have different structures in different companies. Large enterprises have a well-laid structure of the whole department with a proper reporting mechanism. The Director of Customer Success comes somewhere in the middle of the corporate ladder. Mostly they report to the Vice President of Customer Success or the Chief Customer Officer. A Director…

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