Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
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Showing Results: 15
While interviewing for the post of customer engagement manager, you need to ask several interview questions. In this write-up, we have discussed these questions along with the appropriate answers for each.
12 May, 2022
Understand why your organization requires a customer experience operations manager and a quick sneak peek into a day’s life of a CX operations manager.
27 Dec, 2021
Sometimes, delighting customers and asking them for frequent purchases, is not enough. You should be constantly striving to work on relationships that foster customer engagement. This will be the result when you are more worried about the quality ...
11 Nov, 2020
The connection between employee satisfaction and business success is not new. However, it’s taken a long time for business leaders to recognize how important that correlation is. But what about the connection between employee satisfaction an...
24 Sep, 2020
Building trust is not easy. It takes effort, it takes time, and it also takes a few tricks up your sleeve to earn customer trust. In the customer success industry, building trust is extremely important. The trust between a customer and a company i...
13 Aug, 2020
Customer Success departments have different structures to suit each, unique company. Large enterprises have a well-laid structure of the whole department with the right reporting mechanisms, and the Director of Customer Success comes somewhere in ...
07 Aug, 2020
What is the one thing that SaaS businesses have in common? Yes, you got it. Customer success! Goes without saying, customer success resources break the internet with a humongous flow of information, but it is kind of at sixes and sevens. And that ...
27 Jul, 2020
When your brand itself has a compelling mission and a well-defined vision, your employees would be more than just happy to put their heart and soul into the work. And that is why the terms customer success mission and customer success vision play ...
25 Jun, 2020
Goes without saying, overcoming a new job’s learning curve could put a lot of pressure on you. Let alone, leave the desire to imprint an indelible impression on your employers. Hail the Lord, there is a way how you can seamlessly adapt to your n...
10 Jun, 2020
Oftentimes, Customer Success Managers face a common doubt in their work life. What engagement model to use for their customers? Or, what is the optimum frequency of touchpoints they should maintain for the best results? There are indeed multiple f...
08 Jun, 2020
Client Engagement Manager is rapidly becoming essential to SaaS businesses because they directly influence the success of a company.
01 Jun, 2020
Retaining the customer for a greater Customer Lifetime Value (CLV) is an evolving science in the modern SaaS industry. And a great customer engagement strategy is indispensable in achieving that goal. Customer loyalty is not an overnight result of...
29 May, 2020
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