Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create surveys to get timely feedback from your customers.
Create groups across accounts and users.
Reach out to groups of customers when you need to.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, surveys, and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Track Account Plans with Objectives, Priorities, Risks et al.
Meet the industry’s first virtual assistant (SIA) designed for customer success and account management.
Our core values, team, and community
Come work with us!
Get in touch anytime.
Employee success drives customer success.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
Get new jobs sent straight to your inbox.
Explore the blog for ideas, insights, and inspirations for customer success teams.
Want more?Sign up for our monthly newsletter.
Showing Results: 17
Role: Customer Success DirectorLocation: Seattle, WA, USOrganization: Checkr, Inc.As a Customer Success Director, you will bring thought leadership and strategic planning to go deeper and wider on the account. Own navigating through key challenge...
01 Sep, 2022
What is customer success? Customer success is the process of helping customers achieve their expected results by using a product & customer success strategy.
31 Jul, 2020
A customer success SaaS platform architecture needs to track and measure every meaningful user activity and engagement in real time.
22 Mar, 2020
Both Customer Relationship Management (CRM) and Customer Experience Management (CEM) are important aspects of keeping customers happy and gain insights about them by leveraging the power of data. However, it is important to know that both of them ...
25 Jun, 2019
Role Of Digital Transformation In The Healthcare Industry With digital transformation disrupting several industries over the years, the healthcare sector hasn’t been left far behind. Patients have been greatly benefited as a result of this...
20 Jun, 2019
Introduction Modern-day retail has evolved from the erstwhile physical outlets to contemporary digital platforms. Proof of this can be found in the fact that out of the 53% of US internet users who research online for products or services, 34% pur...
11 Jun, 2019
“On average, only 25-40% of new customers will re-launch an app after the first week. This number diminishes as time goes on, ultimately falling to 4% one year out.” (Source) Customer churn can be defined as a metric that quantifies the number...
05 Jun, 2019
What is app abandonment? App abandonment rate has crossed 25% recently. Know more about effective mobile app strategies to improve app retention rates.
31 May, 2019
“Businesses that run push notifications have 3X higher retention and 88% better app engagement.” (Source) With so many apps in the market, users are often wary about where to direct their attention. In such a competitive field, push notificati...
29 May, 2019
In the present times, consumer purchasing decisions are integrally tied to the customer experience (CX). This experience is heavily dominated by customers’ presence in and use of mobile devices. As per reports, around 63% of US adults depend on ...
27 May, 2019
“Mobile apps are anticipated to generate around $189 million by 2020. – Statista.” Be it to connect with friends, play games, listen to their favorite music or stay updated with the latest news, mobile apps are an integral part of every ...
20 May, 2019
Image Credit Getting your app to stand out from the millions of apps that continue to unprecedentedly grow daily is definitely a challenging task. Improving app revenue can seem even more daunting. Meanwhile, most of the app revenue-boosting ...
08 Mar, 2019
Sign up for SmartKarrot’s newsletter.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.