How we Architected A Cutting Edge Customer Success SaaS Platform

The Customer Success SaaS Platform Architecture  Businesses are shifting from selling products to providing software and services with a subscription-based model. The model generates hundreds – sometimes thousands – of monthly revenue streams instead of a few large product sales. This complicates the process of measuring and managing “success” with a customer. While revenue is a…

Customer experience management

How Customer Experience Management (CEM) is Different from Customer Relationship Management (CRM)?

Both Customer Relationship Management (CRM) and Customer Experience Management (CEM) are important aspects of keeping customers happy and gain insights about them by leveraging the power of data. However, it is important to know that both of them are not the same thing. They have different objectives and functionalities in the process of customer management….

Customer Engagement In Healthcare

Digital Transformation – The Driving Force Behind Patient Engagement in Healthcare

Role Of Digital Transformation In The Healthcare Industry  With digital transformation disrupting several industries over the years, the healthcare sector hasn’t been left far behind. Patients have been greatly benefited as a result of this disruption. By having ready access to data, they now have more control over their healthcare experiences. As a result, more…

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