Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
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Meet 2022’s top Customer Success influencers and thought leaders spearheading its evolution and shaping its future.
05 Jan, 2022
SmartKarrot is pleased to announce a $1M+ additional growth funding to continue enhancing the next generation customer success technology platform and accelerate market expansion.
Mar 25, 2021
Customer experience quotes that will inspire you to improve customer experience strategies and promote customer-led growth.
Mar 9, 2021
If you are a SaaS provider, you’ve likely heard lots of buzz about customer success. You know that ensuring customer success can help retain subscribers. But how do you measure customer success? What metrics are essential for your product, and w
24 Jan, 2020
Dallas, TX, Jan 15, 2020 – SmartKarrot a customer and product success platform announces the successful completion of $1 million angel round funding. Completed with the participation of several high net worth investors and promoters, the f
23 Jan, 2020
While all business models aim for customer satisfaction, SaaS companies have to be extra vigilant. Since SaaS products are delivered through a monthly subscription model, SaaS companies must ensure customer success. Customers have many options to
22 Jan, 2020
Perceived value as a metric is not very common. A simple definition is:Perceived Value = Total Customer Value – Total Customer Cost If you have ever stood in long lines to snap up deals on Black Friday or overloaded your virtual shopping cart wi
20 Jan, 2020
Customers choose, recommend and pay more for a brand that provides a personalized experience Whether introducing users to your platform or sending them reports and invoices each month, every interaction you have with customers is an opportunity to
Saas user engagement strategies evolve constantly. Here are the best ways to engage users on your software that help in increasing frequency of purchase.
19 Jan, 2020
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