Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
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Meet 2022’s top Customer Success influencers and thought leaders spearheading its evolution and shaping its future.
05 Jan, 2022
SmartKarrot is pleased to announce a $1M+ additional growth funding to continue enhancing the next generation customer success technology platform and accelerate market expansion.
Mar 25, 2021
Customer experience quotes that will inspire you to improve customer experience strategies and promote customer-led growth.
Mar 9, 2021
So, you’ve nurtured and moved a lead through your sales and marketing funnels and turned a prospect into a bonafide customer. Someone’s purchased your product. The transaction’s been completed. You’ve secured a sale. That
24 Dec, 2019
“Customer success” has become one of the business’ biggest buzzwords. While other business terminology comes and goes throughout the years, this is one that isn’t likely to disappear. In fact, regardless of your brand, cust
21 Dec, 2019
The cost of acquiring a new client is 5–25 times more than retaining a new one. Therefore, if you are looking to grow a successful SaaS business, you have to manage churn. A high churn rate provides a general perception of unsatisfactory service
18 Dec, 2019
Here is your chance to learn everything about negative churn in the SaaS industry.
13 Dec, 2019
Customer success is an effective method for evaluating your customers’ journey. It helps ensure that customers derive value from your SaaS solution. It’s a key component for customer retention since people are more likely to be happy with —
11 Dec, 2019
SaaS companies tend to keep a close eye on churn, as it indicates a measure of failure: customers who try out their product and decide it isn’t worth continuing to pay for. However, as it turns out, there is a category of accounts where the cust
09 Dec, 2019
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