Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Meet the industry’s first virtual assistant (SIA) designed for customer success and account management.
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Resources for new and seasoned Customer Success teams.
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Unlock the secrets to Key Account Management excellence! Our survey report is your golden ticket to KAM success. Download it today and start the journey!
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Discover powerful systems transforming customer success. Dive into our comprehensive White Paper for advanced strategies and game-changing insights.
Jul 19, 2023
Income from Outcomes – It enables your business customers to thrive whilst increasing your company’s revenue and bottom line.
Jan 11, 2023
Want to create a customer success onboarding playbook? Here are some tips to create it and master the best practices for onboarding new clients.
09 Jun, 2020
Well, it is just about okay if your best-laid plans hit a rock bottom. It is quite alright if things don’t turn out the way you envisaged. Figure something else out and try again. In the case of customer success, these rock bottom or what we cal
A low touch customer success is low cost and has a wider reach. But what is the best frequency and when should you maintain low touch customer engagement?
08 Jun, 2020
NPS or Net Promoter Score is a metric that aids in understanding whether your clients appreciate you and would they recommend you to others. More inside.
06 Jun, 2020
Customer Success (CS) as a business function has seen enormous growth in the SaaS industry within the last decade. With an evolving need of mutually beneficial relationships with their customers, companies are investing more on building a customer
05 Jun, 2020
When it comes to marketing, customer segmentation is one of the most proven strategies. There are various marketing tactics that can be applied for different customer segments. And these segments are often made for new customers (or prospects). Bu
04 Jun, 2020
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