Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Our core values, team, and community
Come work with us!
Get in touch anytime.
Employee success drives customer success.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
Get new jobs sent straight to your inbox.
Explore the blog for ideas, insights, and inspirations for customer success teams.
Want more?Sign up for our monthly newsletter.
Meet 2022’s top Customer Success influencers and thought leaders spearheading its evolution and shaping its future.
05 Jan, 2022
SmartKarrot is pleased to announce a $1M+ additional growth funding to continue enhancing the next generation customer success technology platform and accelerate market expansion.
Mar 25, 2021
Customer experience quotes that will inspire you to improve customer experience strategies and promote customer-led growth.
Mar 9, 2021
Providing solutions through a SaaS model is a great way to develop and nurture enduring customer relationships. As a SaaS provider, your business is, however, dependent upon retaining customers. Unlike companies that deal with single transactions,
06 Dec, 2019
Businesses have long placed a premium on catering to customers. Customer success leads to repeat sales and boosts a company’s reputation. We’ve long heard the mantra that the customer is always right, and while customer relations are much more
04 Dec, 2019
Business success and growth can dilute the ability to measure and optimize customer success. The larger a customer base grows, the more difficult it becomes to clearly and efficiently observe whether or not customers are reaching their goals for y
27 Nov, 2019
The advent of consumer mobile apps has created new benchmarks for user experience. Also, fatigued by an increasing ecosystem of SaaS tools, modern users want their web apps to ‘just work’. Stung by criticism, customer churn, and flat-lining of
25 Nov, 2019
Software companies once approached customer goodwill with a lot of hope. The mantra was, “build it, and they will come.” The idea being, if a business focused on delivering an excellent product and stellar support, then after some time, hopefu
22 Nov, 2019
Anyone in business knows the value of customer satisfaction for growth. Many small businesses or startups struggle with finding new customers and often must invest considerably in marketing to create a pipeline of new prospects. Once a company is
19 Nov, 2019
Sign up for SmartKarrot’s newsletter.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.