Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
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Meet 2022’s top Customer Success influencers and thought leaders spearheading its evolution and shaping its future.
05 Jan, 2022
SmartKarrot is pleased to announce a $1M+ additional growth funding to continue enhancing the next generation customer success technology platform and accelerate market expansion.
Mar 25, 2021
Customer experience quotes that will inspire you to improve customer experience strategies and promote customer-led growth.
Mar 9, 2021
Customer Interviews are a good way to gain insights and understand customer needs. Delve into this guide to conducting the perfect Customer Interview.
19 Aug, 2021
Learn what a SaaS Product Roadmap really is, how to create one, and why it is the most important part of a SaaS company.
18 Aug, 2021
When is the right time to buy customer success software? This article will help you understand when to pick a customer success tool.
17 Aug, 2021
Have a look at the Top Customer Experience Conferences in 2021 and discover how they can help your business stand out in the challenging market conditions.
16 Aug, 2021
What is SaaS management all about? Does it iron out all the ins and outs of your SaaS system in one place? Read on the following blog to unlock these answers.
13 Aug, 2021
AI can enhance the customer experience in almost every way. Here we’ll explain why companies invest in AI and its uses in customer experience.
12 Aug, 2021
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