Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
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Meet 2022’s top Customer Success influencers and thought leaders spearheading its evolution and shaping its future.
05 Jan, 2022
SmartKarrot is pleased to announce a $1M+ additional growth funding to continue enhancing the next generation customer success technology platform and accelerate market expansion.
Mar 25, 2021
Customer experience quotes that will inspire you to improve customer experience strategies and promote customer-led growth.
Mar 9, 2021
What are the types of Machine Learning? Will they benefit the customers in any way or will they simply enslave them in the near future? Read on.
24 May, 2021
What is Artificial Intelligence and what is Intelligence Augmentation? In this tug of war between AI vs. IA, who wins and holds a special space for the future?
21 May, 2021
What is an Omnichannel Customer Experience? What are some of its top benefits and best practices to imbibe it perfectly? Read on to discover your answers.
20 May, 2021
The best guide to SaaS renewal rate – top metrics, how to improve renewal rates, how to keep your customers, improve customer experience, and more.
Tech-touch customer success solutions are efficient to deliver value and improve customer satisfaction. CSMs can automate their tasks and ward off churn.
19 May, 2021
What are the types of Artificial Intelligence? Will they benefit the customers in any way or will they simply enslave them in the near future? Read on.
18 May, 2021
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