Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
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Get a complete view of your customer and all their moving parts.
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Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
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Transform your customer success strategy with insights from these top 10 CS Podcasts. Listen, learn, and grow your business.
Podcasts have become increasingly popular as a way to consume information and stay up-to-date on industry trends. This is especially true in the realm of customer success, where staying informed and learning from experts is crucial to ensuring customer satisfaction and retention.
With so many customer success podcasts out there, it can be hard to know where to start. That’s why we’ve put together a list of the top 10 customer success podcasts to help you find the most informative and engaging content. From interviews with industry leaders to practical tips and insights, these podcasts are sure to provide valuable information to anyone working in customer success.
Churn.FM is a podcast for the subscription economy pros to learn how the world’s fastest-growing companies are tackling churn and using retention to fuel their growth.
Hosted by Rick Adams, Customer Success Conversations enable CS professionals of all experience levels to get in-depth insight from industry leaders with an acute focus on their expertise.
The “Jasons Take On” podcast series offers fast-paced, insightful, and unplugged conversations with two leading “Jasons” in customer success and growth.
Hosted by Jeanne Bliss, The Chief Customer Officer Human Duct Tape Show is joined by CCOs from around the globe as they share their experiences transforming their business, leaders, and operations.
The host of Helping Sells Radio talks with different experts about software adoption, customer success, and more. It’s perfect for anyone looking for insider tips on how to grow their software business using “strategic generosity.”
Jeff Breunsbach and Jay Nathan’s podcast is for B2B SaaS and tech leaders facing the day-to-day challenges of scaling a subscription-based business with a customer-first approach.
Hosted by Marija S. Pilley, Women in Customer Success focuses on women industry leaders as they share their experiences, tips, and tools they used throughout their journey.
Hosts Daniel Cattini and Alex Truman interview CS leaders to help their audience learn how to build and run the best customer success teams.
Hosted by Jeff Kushmerek and joined by experts in the industry, GSD gets deep into the details of Customer Success, Implementation, and Professional Services in software.
The Customer Success Intelligence podcast, hosted by our CEO, Prithwi Dasgupta, is dedicated to uncovering the best ideas and insights for modern customer success teams with stories, perspectives, and inspirations from industry leaders.
In today’s fast-paced business world, staying ahead of the curve in customer success is essential. These top 10 customer success podcasts offer a wealth of information, advice, and strategies to help you excel in your role. So, if you’re looking to improve your skills and gain a competitive edge, tune in and start listening to these podcasts today! If you believe that there are other customer success podcasts that we may have overlooked, please feel free to share them with us in the comments section below.
Prithwi is passionate about customer retention. He has over 20 years of experience in creating profitable book of businesses and building performing teams and functions. In his prior role, Prithwi led his business unit to grow thirty-fold with revenue nearing $60M.
Published April 15, 2020, Updated November 17, 2023
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