Podcasts have become increasingly popular as a way to consume information and stay up-to-date on industry trends. This is especially true in the realm of customer success, where staying informed and learning from experts is crucial to ensuring customer satisfaction and retention.
With so many customer success podcasts out there, it can be hard to know where to start. That’s why we’ve put together a list of the top 10 customer success podcasts to help you find the most informative and engaging content. From interviews with industry leaders to practical tips and insights, these podcasts are sure to provide valuable information to anyone working in customer success.
Churn.FM is a podcast for the subscription economy pros to learn how the world’s fastest-growing companies are tackling churn and using retention to fuel their growth.
#2 Customer Success Conversations with Rick Adams
Hosted by Rick Adams, Customer Success Conversations enable CS professionals of all experience levels to get in-depth insight from industry leaders with an acute focus on their expertise.
#3 The Jason’s Take On…
The “Jasons Take On” podcast series offers fast-paced, insightful, and unplugged conversations with two leading “Jasons” in customer success and growth.
#4 The Human Duct Tape Show
Hosted by Jeanne Bliss, The Chief Customer Officer Human Duct Tape Show is joined by CCOs from around the globe as they share their experiences transforming their business, leaders, and operations.
#5 Helping Sells Radio
The host of Helping Sells Radio talks with different experts about software adoption, customer success, and more. It’s perfect for anyone looking for insider tips on how to grow their software business using “strategic generosity.”
#6 Gain Grow Retain: B2B SaaS Customer Success
Jeff Breunsbach and Jay Nathan’s podcast is for B2B SaaS and tech leaders facing the day-to-day challenges of scaling a subscription-based business with a customer-first approach.
#7 Women in Customer Success
Hosted by Marija S. Pilley, Women in Customer Success focuses on women industry leaders as they share their experiences, tips, and tools they used throughout their journey.
#8 Creating Customer Success
Hosts Daniel Cattini and Alex Truman interview CS leaders to help their audience learn how to build and run the best customer success teams.
#9 GSD – Getting Services Done!
Hosted by Jeff Kushmerek and joined by experts in the industry, GSD gets deep into the details of Customer Success, Implementation, and Professional Services in software.
#10 The Customer Success Intelligence Podcast
The Customer Success Intelligence podcast, hosted by our CEO, Prithwi Dasgupta, is dedicated to uncovering the best ideas and insights for modern customer success teams with stories, perspectives, and inspirations from industry leaders.
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In today’s fast-paced business world, staying ahead of the curve in customer success is essential. These top 10 customer success podcasts offer a wealth of information, advice, and strategies to help you excel in your role. So, if you’re looking to improve your skills and gain a competitive edge, tune in and start listening to these podcasts today! If you believe that there are other customer success podcasts that we may have overlooked, please feel free to share them with us in the comments section below.
Prithwi is passionate about customer retention. He has over 20 years of experience in creating profitable book of businesses and building performing teams and functions. In his prior role, Prithwi led his business unit to grow thirty-fold with revenue nearing $60M.
Published April 15, 2020, Updated April 27, 2023