Customer Success Intelligence Podcast

The customer success podcast with ideas, insights and inspirations
for modern customer success teams.

EPISODE 20 1:40 mins

Augmented Intelligence for Mitigating Customer Churn

September 13, 2021

Create more “customer time” for your CS team by leveraging Augmented Intelligence and automation to connect your learning back into optimizing playbooks and processes.

Podcast List

Episode Duration Speaker
14 A Customer Success Platform Serves Diverse Stakeholders and Needs 2:04
  • Prithwi Dasgupta Founder & CEO, SmartKarrot
  • Rick Adams Founder & CEO, PracticalCSM
13 Common CS Hiring Mistakes and How to Avoid Them 1:22
  • Alan Fecamp Director of PIE
  • Prithwi Dasgupta Founder & CEO, SmartKarrot
12 The Key Questions Every Customer Success Leader Must Answer 1:44
  • Marty Kaufman Founder & Principal, Infinipoint
  • Prithwi Dasgupta Founder & CEO, SmartKarrot
11 The Role of Data in Customer Success Management 1:00:14
  • Prithwi Dasgupta Founder & CEO, SmartKarrot
  • Rick Adams Founder & CEO, PracticalCSM
10 Customer Success Is about Being a Trusted Advisor 1:34
  • Jennifer Chiang Head of Customer Success, Yup Technologies Inc.
  • Anshi Bhadoria Director, Partner Success, SmartKarrot Inc.
09 The Difference between Business Intelligence and Customer Intelligence 1:46
  • Prithwi Dasgupta Founder & CEO, SmartKarrot
  • Rick Adams Founder & CEO, PracticalCSM

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