Customer Success Intelligence Podcast

The customer success podcast with ideas, insights and inspirations
for modern customer success teams.

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    Podcast List

    Episode Duration Speaker
    19 The Importance of Adaptable Processes for Customer Success 2:03
    • Prithwi Dasgupta Founder & CEO, SmartKarrot
    • Peter Armaly Senior Director, Customer Success, Oracle
    18 The Role of Product Usage Data in Mitigating Customer Churn 1:57
    • Prithwi Dasgupta Founder & CEO, SmartKarrot
    • Irit Eizips Chief Customer Officer & CEO, CSM Practice
    17 Evangelizing Customer Success Externally and Internally 1:50
    • Prithwi Dasgupta Founder & CEO, SmartKarrot
    • Alan Fecamp Director of PIE
    16 Implementing Customer Success Needs Strategic Planning 1:35
    • Rick Adams Founder & CEO, PracticalCSM
    • Peter Armaly Senior Director, Customer Success, Oracle
    15 The First Step to Successful Customer Success Leadership Hiring 1:24
    • Alan Fecamp Director of PIE
    • Rick Adams Founder & CEO, PracticalCSM
    14 A Customer Success Platform Serves Diverse Stakeholders and Needs 2:04
    • Prithwi Dasgupta Founder & CEO, SmartKarrot
    • Rick Adams Founder & CEO, PracticalCSM

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      Resources & Insights

      NEW MICRO-PODCAST!

      Customer Success Intelligence Podcast

      In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

      Articles & Blog

      Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

      Customer Success Surveys

      We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

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