Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
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December 6, 2022
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Head of Customer Success, Yup Technologies Inc.
September 30, 2022
Customer Success Manager
September 23, 2022
Director of Customer Success
August 25, 2022
Founder and President, Engagedly
July 26, 2022
Excerpt from Episode 1
Nov 18, 2021
For subscription-revenue companies, dipping Net Revenue Retention (NRR) almost always results in your Cost of Sales going up.
Excerpt from Episode 3
Sep 27, 2021
Adoption is not a one-time activity. Sustainable user adoption is all about continuously matching the pace of evolution of your product to that of your customers’ business environment.
Sue Nabeth Moore
Sep 22, 2021
The best part of the SaaS is that upgrades can be released frequently with ease & across the customer base, but the challenge lies in creating a culture of continuous learning.Excerpt from a conversation on Change Management in the World of SaaS between Prithwi Dasgupta, CEO SmartKarrot, and Jason C. Whitehead, Co-Founder Success Chain.
Jason C. Whitehead
Sep 13, 2021
Create more “customer time” for your CS team by leveraging Augmented Intelligence and automation to connect your learning back into optimizing playbooks and processes.
Micro podcast excerpt from a conversation on Augmented Intelligence for Customer Success between Prithwi Dasgupta, CEO SmartKarrot, and Irit Eizips, CEO CSM Practice.
Irit Eizips, Chief Customer Officer & CEO, CSM Practice
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In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
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Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
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