Recent Episodes (10 Episodes)


Paul Henderson



Jennifer Chiang

Head of Customer Success, Yup Technologies Inc.

Episode 8


September 30, 2022


Adam Wiedner

Customer Success Manager


Brandon Almendarez

Director of Customer Success


Srikant Chellappa

Founder and President, Engagedly

Episode 5


July 26, 2022


Jennifer Chiang

Head of Customer Success, Yup Technologies Inc.

Quick Listens (29 Episodes)

Excerpt from Episode 1


Nov 18, 2021

The Impact of Net Revenue Retention (NRR) on Your SaaS Business

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For subscription-revenue companies, dipping Net Revenue Retention (NRR) almost always results in your Cost of Sales going up.


Andreas Knoefel

Excerpt from Episode 3


Sep 27, 2021

The Key to Achieving Sustainable User Adoption

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Adoption is not a one-time activity. Sustainable user adoption is all about continuously matching the pace of evolution of your product to that of your customers’ business environment.


Sue Nabeth Moore

Excerpt from Episode 3


Sep 22, 2021

Change Management in the World of SaaS

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The best part of the SaaS is that upgrades can be released frequently with ease & across the customer base, but the challenge lies in creating a culture of continuous learning.

Excerpt from a conversation on Change Management in the World of SaaS between Prithwi Dasgupta, CEO SmartKarrot, and Jason C. Whitehead, Co-Founder Success Chain.


Jason C. Whitehead

Excerpt from Episode 3


Sep 13, 2021

Augmented Intelligence for Mitigating Customer Churn

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Create more “customer time” for your CS team by leveraging Augmented Intelligence and automation to connect your learning back into optimizing playbooks and processes.

Micro podcast excerpt from a conversation on Augmented Intelligence for Customer Success between Prithwi Dasgupta, CEO SmartKarrot, and Irit Eizips, CEO CSM Practice.


Irit Eizips, Chief Customer Officer & CEO, CSM Practice

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    Meet the Host

    Prithwi Dasgupta

    Co-founder and CEO, SmartKarrot

    Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.
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