Recent Episodes (8 Episodes)


NEW

Episode 8

14:58

September 30, 2022

GUESTS

Adam Wiedner

Customer Success Manager

GUESTS

Brandon Almendarez

Director of Customer Success

GUESTS

Srikant Chellappa

Founder and President, Engagedly

Episode 5

25:50

July 26, 2022

GUESTS

Jennifer Chiang

Head of Customer Success, Yup Technologies Inc.

GUESTS

Sue Nabeth Moore

Co-Founder, Success Chain

Jason C. Whitehead

Co-Founder, Success Chain

Episode 3

1:00:14

June 1, 2021

GUESTS

Rick Adams

Founder & CEO, PracticalCSM


Quick Listens (29 Episodes)


Excerpt from Episode 2

1:44

Jun 30, 2021

The Key Questions Every Customer Success Leader Must Answer

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Every Customer Success Leader must answer some strategic questions for their company, customers, team, and themselves. Being able to successfully answer these questions is a make-or-break, yet learnable, leadership skill.

GUESTS

Marty Kaufman

Excerpt from Episode 5

1:34

May 19, 2021

Customer Success Is about Being a Trusted Advisor

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Customer Success should be a trusted advisor to customers so that internal champions continue to evangelize for you across roles and turnover.

GUESTS

Jennifer Chiang

Excerpt from Episode 3

1:46

May 18, 2021

The Difference between Business Intelligence and Customer Intelligence

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In contrast to business intelligence, which is inward facing, customer intelligence centers on customer value. This influences how you structure your data, reporting, dashboards, and even teams.

GUESTS

Rick Adams

Excerpt from Episode 3

2:32

May 18, 2021

The Road to Customer-Centricity Starts with Understanding Customer Data

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Customer Success teams can become more customer-centric by better understanding customer data—in all its variety and velocity—and having a clear line of sight on what they want.

GUESTS

Rick Adams


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    Prithwi Dasgupta

    Co-founder and CEO, SmartKarrot

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