Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Meet the industry’s first virtual assistant (SIA) designed for customer success and account management.
Our core values, team, and community
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Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
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Unlock the secrets to Key Account Management excellence! Our survey report is your golden ticket to KAM success. Download it today and start the journey!
11 Sep, 2023
Discover powerful systems transforming customer success. Dive into our comprehensive White Paper for advanced strategies and game-changing insights.
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Income from Outcomes – It enables your business customers to thrive whilst increasing your company’s revenue and bottom line.
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Uncover the three key Customer Success metrics: perception, excellence, and impact. Learn how they shape strategic decisions and foster lasting client relationships.
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Uncover the pivotal role of Customer Success Operations (CS Ops) in shaping the customer journey – a journey woven through strategic planning and continuous improvement.
Navigate the complexities of customer success in the digital age with six strategies tailored for the technically adept. From clear role definitions to cutting-edge tech and metrics monitoring, elevate your team’s efficiency.
04 Jan, 2024
Dive into the world of customer success and discover why structured onboarding is more than a trend—it’s a game-changing strategy for lasting customer satisfaction.
01 Jan, 2024
Explore the transformation of customer success from a retention-focused function to a comprehensive approach centered around the broader customer experience.
Unlock the future of customer success with Chili Piper! Explore market consolidation’s impact on NRR, the rise of digital CS, and the shift towards expansion.
20 Dec, 2023
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