The Customer Success Intelligence Podcast

Recent Episodes (56 Episodes)


Shivani Chaturvedi

Episode 50


February 12, 2024


Nainesh Poojary

Head of Customer Success - APAC


Shivani Chaturvedi


Shivani Chaturvedi


Terez Tocheva

Chief Marketing Officer


Jan Young

Senior Consultant, Customer Success

Quick Listens (30 Episodes)

Excerpt from Episode 3


Feb 03, 2022

What Was the Hottest CS Topic in 2021?

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COVID-19 made everything go digital. It enabled organizations of all sizes to serve the full spectrum of customers—right from the upper echelon down to the long tail.


Irit Eizips, Chief Customer Officer & CEO, CSM Practice

Excerpt from Episode 1


Nov 18, 2021

The Impact of Net Revenue Retention (NRR) on Your SaaS Business

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For subscription-revenue companies, dipping Net Revenue Retention (NRR) almost always results in your Cost of Sales going up.


Andreas Knoefel

Excerpt from Episode 3


Sep 27, 2021

The Key to Achieving Sustainable User Adoption

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Adoption is not a one-time activity. Sustainable user adoption is all about continuously matching the pace of evolution of your product to that of your customers’ business environment.


Sue Nabeth Moore

Excerpt from Episode 3


Sep 22, 2021

Change Management in the World of SaaS

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The best part of the SaaS is that upgrades can be released frequently with ease & across the customer base, but the challenge lies in creating a culture of continuous learning.

Excerpt from a conversation on Change Management in the World of SaaS between Prithwi Dasgupta, CEO SmartKarrot, and Jason C. Whitehead, Co-Founder Success Chain.


Jason C. Whitehead

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    Meet the Host

    Prithwi Dasgupta

    Co-founder and CEO, SmartKarrot

    Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.
    Follow along and share your thoughts.

    Resources & Insights

    Intelligent Customer Success Podcast Intelligent Customer Success Podcast

    Customer Success Intelligence Podcast

    In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

    Customer Success Blog

    Articles & Blog

    Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

    Customer Success Survey

    Customer Success Surveys

    We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

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    See how SmartKarrot can help you deliver
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