Recent Episodes (8 Episodes)


NEW

Episode 8

14:58

September 30, 2022

GUESTS

Adam Wiedner

Customer Success Manager

GUESTS

Brandon Almendarez

Director of Customer Success

GUESTS

Srikant Chellappa

Founder and President, Engagedly

Episode 5

25:50

July 26, 2022

GUESTS

Jennifer Chiang

Head of Customer Success, Yup Technologies Inc.

GUESTS

Sue Nabeth Moore

Co-Founder, Success Chain

Jason C. Whitehead

Co-Founder, Success Chain

Episode 3

1:00:14

June 1, 2021

GUESTS

Rick Adams

Founder & CEO, PracticalCSM


Quick Listens (29 Episodes)


Excerpt from Episode 3

1:35

Jul 27, 2021

Implementing Customer Success Needs Strategic Planning

Play Micro Episode

CS organizations usually go from being more organic to more organized. However, even during the early days, there should always be a clear strategic vision and mission in place.

GUESTS

Rick Adams

Excerpt from Episode 3

1:24

Jul 23, 2021

The First Step to Successful Customer Success Leadership Hiring

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The C-Suite’s understanding of the CS leadership role—the playbooks they will execute, the ROI they will produce, and the support they will need—is key to making the right hire.

GUESTS

Alan Fecamp, Founder, Just Digital

Excerpt from Episode 3

2:04

Jul 12, 2021

A Customer Success Platform Serves Diverse Stakeholders and Needs

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A Customer Success Platform caters to the diverse business and customer intelligence needs of different stakeholders—starting from the CSM all the way up to the CEO and Board.

GUESTS

Rick Adams

Excerpt from Episode 3

1:22

Jul 12, 2021

Common CS Hiring Mistakes and How to Avoid Them

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Organizations tend to make similar mistakes while hiring for Customer Success. You can avoid them with hiring insights from recruiting partners and by understanding wider market trends.

GUESTS

Alan Fecamp, Founder, Just Digital


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    Meet the Host

    Prithwi Dasgupta

    Co-founder and CEO, SmartKarrot

    Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.
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    NEW MICRO-PODCAST!

    Customer Success Intelligence Podcast

    In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

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    Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

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