Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
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Employee success drives customer success.
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Resources for new and seasoned Customer Success teams.
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September 30, 2022
Customer Success Manager
September 23, 2022
Director of Customer Success
August 25, 2022
Founder and President, Engagedly
July 26, 2022
Head of Customer Success, Yup Technologies Inc.
July 20, 2022
Sue Nabeth Moore
Co-Founder, Success Chain
Jason C. Whitehead
June 1, 2021
Founder & CEO, PracticalCSM
Excerpt from Episode 3
Jul 27, 2021
CS organizations usually go from being more organic to more organized. However, even during the early days, there should always be a clear strategic vision and mission in place.
Jul 23, 2021
The C-Suite’s understanding of the CS leadership role—the playbooks they will execute, the ROI they will produce, and the support they will need—is key to making the right hire.
Alan Fecamp, Founder, Just Digital
Jul 12, 2021
A Customer Success Platform caters to the diverse business and customer intelligence needs of different stakeholders—starting from the CSM all the way up to the CEO and Board.
Organizations tend to make similar mistakes while hiring for Customer Success. You can avoid them with hiring insights from recruiting partners and by understanding wider market trends.
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In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
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Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
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