Customer Success | 20 MIN READ
Top 50 Customer Success Influencers 2021
Jan 5, 2021
Meet the leading Customer Success influencers and thought leaders who are helping shape the field and its future evolution.
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Featured | 6 MIN READ
Mastering Customer Touchpoints Management with the Right Customer Success Technology
Jan 6, 2021
More than 40 percent of customers choose to stick with a brand only if it o...
Featured | 32 MIN READ
70+ Experts Reveal the Best Customer Retention Strategies During COVID-19
Nov 2, 2020
Customer retention is very challenging for businesses especially in 2020. T...
Featured | 6 MIN READ
Top Customer Success Alerts and Notifications to be Automated
Oct 27, 2020
At the core of any customer success role is the need to ensure customers wh...
Featured | 5 MIN READ
Customer Trust: 6 Tips for Sustainable Business Growth
Aug 13, 2020
Building trust is not easy. It takes effort, it takes time, and it also tak...
Featured | 8 MIN READ
A Day in the Life of a Director of Customer Success
Aug 7, 2020
Customer Success departments have different structures to suit each, unique...
Featured | 6 MIN READ
The 7 Habits of Highly Effective Customer Success Leaders
Aug 4, 2020
Especially for the B2B organizations, customer experience is the new buzzwo...
Featured | 7 MIN READ
How a Customer Advisory Board Increases Brand Loyalty
Aug 3, 2020
Most of the time, when your product development team is too involved in cre...
Featured | 4 MIN READ
Product Adoption: the key to SaaS success
Nov 25, 2019
The advent of consumer mobile apps has created new benchmarks for user expe...
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