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Define and track onboarding by phase, user progress, account, and portfolios.
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Reach out to groups of customers when you need to.
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Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
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Showing Results: 33
What are the different questions you need to ask to retain your key customers? Let us find an answer to that question through this blog.
13 Jun, 2022
Customer retention is an essential part to succeed in the SaaS (Software as a Service) industry. In this blog, we look at some of the top B2B customer retention strategies that customer success leaders should utilize for growth and success.
22 Apr, 2022
As a CSM, have you ever wondered what are the customer retention books that can give you adequate knowledge about the SaaS industry? If not, this blog is specifically written for you!
15 Apr, 2022
Here we’ll discuss retention marketing, why it’s essential for your business and some compelling strategies that you can bank on.
03 Sep, 2021
Customer acquisition vs customer retention, who wins in this game of two? Does a SaaS business strive for the former or the latter and which is more important for your business?
21 Jul, 2021
What is a customer retention analysis? And, how does it help a business in the right direction? Read on the blog to get valuable insights of the same.
07 Jul, 2021
The best guide to SaaS renewal rate – top metrics, how to improve renewal rates, how to keep your customers, improve customer experience, and more.
20 May, 2021
To boost customer retention, a cohort analysis is a must. Use cohort analysis reports to make better product decisions.
04 Feb, 2021
Although there’s a cost involved with customer retention, the benefits are manifold. Find out what are those along with the ways to reduce this cost.
20 Jan, 2021
Engaging with a product can be as instantaneous as disengaging. Yes, you heard that right! Signing up for a subscription is as easy as logging out from the same. That is when a customer win-back strategy comes into force to keep the ball moving. I...
23 Dec, 2020
Retaining your customers during COVID-19 is very important for any business. Here are Customer retention strategies by experts that help retain customers.
02 Nov, 2020
Building trust is not easy. It takes effort, it takes time, and it also takes a few tricks up your sleeve to earn customer trust. In the customer success industry, building trust is extremely important. The trust between a customer and a company i...
13 Aug, 2020
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