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customer-success-saas-platform

How we Architected A Cutting Edge Customer Success SaaS Platform

The Customer Success SaaS Platform Architecture  Businesses are shifting from selling products to providing software and services with a subscription-based model. The model generates hundreds – sometimes thousands – of monthly revenue streams instead of a few large product sales. This complicates the process of measuring and managing “success” with a customer. While revenue is a…

SmartKarrot Announces That Their Customer & Product Success Platform Has Completed $1 Million Angel Round

Dallas, TX, Jan 15, 2020 – SmartKarrot a customer and product success platform announces the successful completion of $1 million angel round funding.  Completed with the participation of several high net worth investors and promoters, the funding is first tasked with enhancing SmartKarrot’s online platform. Funding will also support activities surrounding market acquisition.  Founded by…

product adoption

Product Adoption: the key to SaaS success

The advent of consumer mobile apps has created new benchmarks for user experience. Also, fatigued by an increasing ecosystem of SaaS tools, modern users want their web apps to ‘just work’. Stung by criticism, customer churn, and flat-lining of their product usage, many SaaS companies have woken up to the fact that product adoption is the fundamental…

Churn

Don’t react to Churn — Prevent it!

The key to preventing churn is taking a customer-focused view and orienting and simplifying all activities around it. For software as a service (SaaS) companies, customer churn is a constant concern. You can have the best platform on the market and stellar customer service and still lose customers every month. Of course, there are always…