Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
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Meet 2022’s top Customer Success influencers and thought leaders spearheading its evolution and shaping its future.
05 Jan, 2022
SmartKarrot is pleased to announce a $1M+ additional growth funding to continue enhancing the next generation customer success technology platform and accelerate market expansion.
Mar 25, 2021
Customer experience quotes that will inspire you to improve customer experience strategies and promote customer-led growth.
Mar 9, 2021
Is there a real synergy between product managers and customer success managers? If yes, how can both managers empower each other? Let us find that out in this blog.
04 May, 2022
Every CSM needs to learn certain productivity hacks to excel in their field. In this write-up, we discuss some productivity hacks that customer success managers can learn from c-suite executives.
We are seeing an upsurge in B2B customer communities in the digital era. In this write-up, we discuss the business benefits and examples of creating such communities in comprehensive detail.
29 Apr, 2022
How will B2B marketing work in the metaverse? Let us try to visualize it through this blog.
Metaverse is the new buzzword that has created a major buzz across the globe. In this blog, we look at the impact of metaverse on customer experience.
28 Apr, 2022
Have you ever wondered what makes most AI projects fail? In this blog, we take a look at the different ways to prevent that from happening from the perspective of business leaders.
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