Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
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Meet 2022’s top Customer Success influencers and thought leaders spearheading its evolution and shaping its future.
05 Jan, 2022
SmartKarrot is pleased to announce a $1M+ additional growth funding to continue enhancing the next generation customer success technology platform and accelerate market expansion.
Mar 25, 2021
Customer experience quotes that will inspire you to improve customer experience strategies and promote customer-led growth.
Mar 9, 2021
As a CCO of an organization, you need to develop social listening skills to excel in your role. In this write-up, we discuss the different ways to use social listening to improve customer success.
09 Jun, 2022
Is it important to delight the customers? Let us try to find out an answer to this question through this blog.
08 Jun, 2022
There is a very thin line of demarcation between a boss and a coach. Let us try to find out the best way to transition from boss to coach from the point of view of customer success leaders.
07 Jun, 2022
Are you aware of the roles and responsibilities of a customer trainer? Do you know how to hire a customer trainer? If not, check out this blog today!
06 Jun, 2022
Customer insights play a crucial role in attaining customer delight. In this blog, we discuss some of the powerful ways to utilize customer insights to attain customer delight.
03 Jun, 2022
Are you tired of trying different things but still are unable to improve the participation rate of your B2B loyalty programs? If yes, check out this blog today!
02 Jun, 2022
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