Customer Success | 20 MIN READ
Top 50 Customer Success Influencers 2021
Jan 5, 2021
Meet the leading Customer Success influencers and thought leaders who are helping shape the field and its future evolution.
...
Customer Success | 11 MIN READ
Customer Data Platform (CDP): The Ultimate Guide
Jan 21, 2021
Customer Data Platform amasses customer data from multiple channels and sto...
SaaS | 5 MIN READ
SaaS Value Proposition: The Essential Guide
Jan 20, 2021
Understand what SaaS value proposition means and how it can impact customer...
Customer Retention | 6 MIN READ
Customer Retention Cost (CRC): All You Need to Know
Jan 20, 2021
Although there’s a cost involved with customer retention, the benefits ar...
Customer Success | 6 MIN READ
Types of Customer Needs: The Complete Guide
Jan 19, 2021
Customer needs are becoming more challenging to meet. Learn how to identify...
Customer Success | 6 MIN READ
The Four Levels of Customer Satisfaction
Jan 19, 2021
Here are four levels of customer satisfaction that stand as a testament to ...
SaaS | 6 MIN READ
SaaS Growth Levers: The Entrepreneur’s Guide to SaaS Success
Jan 18, 2021
A deep understanding of SaaS growth levers can take your business to the ne...
SaaS | 6 MIN READ
Customer Love: Top Benefits and Best Practices for SaaS
Jan 18, 2021
Learn how to utilize customer love to achieve business success. Here are to...
Customer Experience | 13 MIN READ
How Customer Experience Is an Organization-wide Strategy
Jan 15, 2021
Providing customer experience through siloed functions is no longer helpful...
Customer Success | 8 MIN READ
Customer Success and Product Team Collaboration
Jan 15, 2021
A strong Product and Customer Success relationship is critical for long-ter...
SaaS | 5 MIN READ
The Rule of 40 for SaaS Companies: All You Need to Know
Jan 15, 2021
The Rule of 40% is a metric to determine the health of SaaS businesses usin...
Customer Success | 6 MIN READ
How to Turn Your NPS Detractors into Promoters: The Essential Guide
Jan 13, 2021
Unsatisfied and unhappy customers would not only provide negative, appallin...
Customer Success | 7 MIN READ
What Is Cost of Goods Sold (COGS) for SaaS? Where Does Customer Success Fit?
Jan 13, 2021
For any business to sustain and scale, it has to know and work around its p...
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