Recent Episodes (8 Episodes)


NEW

Episode 8

14:58

September 30, 2022

GUESTS

Adam Wiedner

Customer Success Manager

GUESTS

Brandon Almendarez

Director of Customer Success

GUESTS

Srikant Chellappa

Founder and President, Engagedly

Episode 5

25:50

July 26, 2022

GUESTS

Jennifer Chiang

Head of Customer Success, Yup Technologies Inc.

GUESTS

Sue Nabeth Moore

Co-Founder, Success Chain

Jason C. Whitehead

Co-Founder, Success Chain

Episode 3

1:00:14

June 1, 2021

GUESTS

Rick Adams

Founder & CEO, PracticalCSM


Quick Listens (29 Episodes)


Excerpt from Episode 5

01:13

Jul 05, 2022

How Do You Define a Startup?

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There are so many different definitions of startups, but, at the end of the day, it really depends on team maturity (including the maturity of the customer success team).

GUESTS

Jennifer Chiang

Excerpt from Episode 3

01:32

Mar 03, 2022

The Evolution of AI-Powered Customer Success

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AI enables companies to cater to many more customers than they ever could. We will see this trend growing and AI becoming much more evolved in the next five years.

GUESTS

Irit Eizips, Chief Customer Officer & CEO, CSM Practice

Excerpt from Episode 3

01:12

Feb 14, 2022

Customer Success: From “Churn Buster” to “Earn Booster”

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Over the last decade, customer success has evolved from being perceived as only a “churn buster” to an “earn booster” strategically connected to revenues.

GUESTS

Sue Nabeth Moore

Excerpt from Episode 3

02:03

Feb 03, 2022

What Was the Hottest CS Topic in 2021?

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COVID-19 made everything go digital. It enabled organizations of all sizes to serve the full spectrum of customers—right from the upper echelon down to the long tail.

GUESTS

Irit Eizips, Chief Customer Officer & CEO, CSM Practice


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    Meet the Host

    Prithwi Dasgupta

    Co-founder and CEO, SmartKarrot

    Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.
    Follow along and share your thoughts.

    Resources & Insights

    NEW MICRO-PODCAST!

    Customer Success Intelligence Podcast

    In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

    Articles & Blog

    Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

    Customer Success Surveys

    We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

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