Recent Episodes (10 Episodes)


Paul Henderson



Jennifer Chiang

Head of Customer Success, Yup Technologies Inc.

Episode 8


September 30, 2022


Adam Wiedner

Customer Success Manager


Brandon Almendarez

Director of Customer Success


Srikant Chellappa

Founder and President, Engagedly

Episode 5


July 26, 2022


Jennifer Chiang

Head of Customer Success, Yup Technologies Inc.

Quick Listens (29 Episodes)

Excerpt from Episode 3


Sep 13, 2021

The Importance of Adaptable Processes for Customer Success

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Customers differ in their needs and expectations. So, you need to have multiple adaptable processes for different sets of customers.

Micro podcast excerpt from a conversation on Customer Success Disasters between Alan Fecamp, Peter Armaly, Prithwi Dasgupta, and Rick Adams.


Peter Armaly, Sr Director, Customer Success, Oracle

Excerpt from Episode 3


Aug 20, 2021

The Role of Product Usage Data in Mitigating Customer Churn

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A nuanced understanding of product usage data by persona is essential to know if your key stakeholders are seeing value out of your product.

Micro podcast excerpt from a conversation on Augmented Intelligence for Customer Success between Prithwi Dasgupta, CEO SmartKarrot, and Irit Eizips, CEO CSM Practice.


Irit Eizips, Chief Customer Officer & CEO, CSM Practice

Excerpt from Episode 3


Aug 09, 2021

Evangelizing Customer Success Externally and Internally

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Evangelizing Customer Success—externally and, even more so, internally—is a necessary skill for CS Leaders.


Alan Fecamp, Founder, Just Digital

Excerpt from Episode 3


Jul 27, 2021

Which Is Better: NRR or Customer Lifetime Value?

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Net Revenue Retention (NRR) is a very valuable CS metric. However, measuring success over a longer term may require more sophisticated metrics such as Customer Lifetime Value.


Rick Adams

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    Prithwi Dasgupta

    Co-founder and CEO, SmartKarrot

    Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.
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