Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
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NPS or Net Promoter Score is a metric that aids in understanding whether your clients appreciate you and would they recommend you to others. More inside.
06 Jun, 2020
Looking for some useful SaaS account management tips? Fret no more, we have got you covered. As an account manager, you play a significant role in enhancing the growth of a company. Even an average amount of revenue will benefit you in the impleme...
04 Jun, 2020
To understand SaaS free trial in the best manner, let me give you an example. Draw a picture in your mind where you are an ice-cream seller! Bear with me for a minute. Now you know that you have the tastiest ice-cream on the planet. But how would ...
02 Jun, 2020
A ѕаlеѕ оbjесtіоn іѕ a rеbuttаl frоm уоur сurrеnt lеаd durіng thе ѕаlеѕ рrосеѕѕ thаt еxрlісіtlу ѕtаtеѕ a rеаѕоn whу thеу wіll nоt bе buуіng frоm уоu аt thе mоmеnt. Thеѕе саn іnсl...
01 Jun, 2020
As the term goes, the subscription economy deals with the business of rendering subscriptions to the customers. All SaaS companies, including Netflix, Hotstar, or Spotify’s entire range of businesses rely on a subscription model. The 21st c...
The account manager plays a pivotal role in any business. But over the course of time, the role has evolved with the rise of Software-as-a-Service (SaaS) companies. With this evolution, the role of a SaaS account manager has not been the same as t...
27 May, 2020
Whether it is watching your favorite series or be it preparing for your tax returns – everything is now the call of the demand. It is said that 2005 introduced mankind to the world of cloud computing. Gone are the times when we were confined to ...
26 May, 2020
We have put together a list of the top 10 customer success best practices for SaaS companies. #1 Share Customer Data across teams Preventing churn is everybody’s job and the Customer Success team is not the only group in charge of retention and ...
07 May, 2020
SaaS insights enable IT leaders to get the most value out of their SaaS subscriptions by making the insights actionable. Your SaaS product may generate the most earthshaking data-driven insights for enterprises. Still, without anticipating a...
28 Apr, 2020
What does customer churn reduction mean? Before we learn about the top things that CSMs need to arrest churn, we need to understand that churn is of utmost importance as it helps us assess why customers leave and how it impacts the business, so, c...
23 Apr, 2020
When it comes to data security and privacy, in context of a virtual world, we are faced with an uncomfortable situation to choose from a variety of compliance frameworks – ISMS, ISO, GDPR, SOC 2 Type 2, HIPAA just to name a few. SaaS data securi...
15 Apr, 2020
We have analyzed several ranking reports of the top SaaS companies in the world in 2022 and compiled the list of top SaaS companies.
13 Apr, 2020
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