Customer Success Intelligence

Learn creating an effective customer engagement strategy for increased customer retention rate. Find out more on b2b client engagement strategies to follow.

Gone are the days when customer service used to be a one-time deal. These days, it is more like a mutual relationship, entitling to a customer lifetime value. Simply put, these customers are going to stick around with the company.  And that i

An account manager acts as a middleman between the company and its customers. He or she oversees the relationship between the company and the customer. The account manager determines the needs or requirements of the custom

One of the primary concerns for SaaS companies is SaaS product success. Read through these 5 important things that will ensure SaaS product success.

Customer retention is of great importance when it comes to your SaaS product success. Here’s the 5 techniques to improve your SaaS customer retention rates.

Check these customer success workshops and training programs to master customer success management and enhance the practical CSM skills to the next level.