Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Define and track onboarding by phase, user progress, account, and portfolios.
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
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Income from Outcomes – It enables your business customers to thrive whilst increasing your company’s revenue and bottom line.
11 Jan, 2023
Net promoter score (NPS) is one of those must-have metrics for customer experience. It shows the loyalty a customer feels for an organisation and how many customers think this way. In addition, a positive NPS is always a good indicator of organisa
Jan 4, 2023
In this blog, we will comprehensively discuss IDEM, a framework that assists in upselling and cross-selling for key accounts management.
Dec 2, 2022
LAMP: Large Account Management Process is key for any key accounts manager. In this blog, we look at the LAMP process and the best way to manage large accounts.
29 Nov, 2022
In this blog, understand what are Net Dollar Retention, ARR Churn, and Revenue Churn in detail.
24 Nov, 2022
Land and expand strategy is a relatively fresh concept in the customer success world. In this blog, we help you understand how organizations can make their customers their next growth engine using this strategy.
22 Nov, 2022
Client success manager designations have become a hot property nowadays. In this blog, we provide you with an absolutely free downloadable client success manager job description. On top of that, we also provide you with valuable insights about the
17 Nov, 2022
Do you aspire to become a client success specialist? If yes, check out this blog wherein we have mentioned the top 5 books that will help you become one of the best.
16 Nov, 2022
Account onboarding is said to be like a goldmine for B2B SaaS organizations. In this blog, we look at the varied reasons that make account onboarding the shortest path to great account servicing.
14 Nov, 2022
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